ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81787181', '');}, 'log_autolink_impression');flight is tomorrow. Baggage that is classified as overweight and/or is not properly packed is not allowed to be carried on the plane. The refund fee is 25% of the unused pre-paid baggage's value. Checked baggage charges ( per passenger/sector) A. Pre-book via Website/ Call Center/ Agency/ Booking ticket offices *Notice: Passenger pre-book oversized baggage is allowed to bring 1 oversized piece Any item that exceeds weight requirements and/or exceeds the maximum size (width + height + depth) mentioned above may be required to be re-packed, paid excess baggage fee or sent as cargo or rejected. Starting August 1, 2019, Vietnam Airlines is going to apply the piece concept for baggage allowances on all domestic and international flights, replacing the current weight concept. To travel with this type of oversized item, the passenger must book this service at least 24 hours, and be at the gate at least 30 minutes prior to departure time. Bamboo Airways offers a carriage of the first bicycle weighing maximum of 23 kg per passenger with FREE (applicable to the fare class of Bamboo Plus and Bamboo Business). With only 7kg carry-on allowance how can I take my laptop and charger which weigh more than that by themselves? The trip planner that puts everything in one place, making planning your trip easier, quicker, and more fun. Checked Baggage In flight service was good. Tue, 27 Dec DAD - AMD with VietJet Air. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. This baggage will be transported as cargo. Within Southeast Asia (*) (except wholly Vietnam domestic routes), Within Southeast Asia* (except wholly Vietnam Domestic). At check-in counter, you will be given a baggage tag for each checked-in bag, Bamboo Airways will be responsible for maintaining and moving your baggage along with your chosen flight. Try it out now! It mostly flies within Vietnam and Thailand but has a growing network. The second golf set or more weighing under 32 kg is charged 600,000 VND / set (excluding VAT). Connecting flight information "Lost & Found" Contacts Detail. VIETJET AVIATION JOINT STOCK COMPANY. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. Try it out yourself. x 36 . by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only. However, there have been instances where armrests were chewed up with no padding, making it uncomfortable for the passengers. If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at check-in counter. Wheelchair, mobility aids with non-removable battery. If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. Da Nang is a coastal city known for its sandy beaches. Vietjet's site recommends not putting valuables such as computers in check-in luggage. With an increase in their numbers worldwide, it's getting harder to decide. Easily purchase ancillary services (baggage, meals, seats, priority check-in and more) 3. so we had to cancel the flight and buy a new one!! Depending on size, large or oversized items can be carried. For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78545235', '');}, 'log_autolink_impression');flights I checked in my large backpack, and carried a small one plus my camera bag without any issues. Cheap Vietnam Flights Unbeatable Vietnam Flights on Vietjet Air Plan a trip of up to six flights, operated by VietJetAir, to and from over 70 destinations in Vietnam and worldwide. Do it at check-in, and deal with it then, and then treat every customer the same. Meals and Beverages. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Can't get through their hotline number either. The maximum weight for checked baggage is 20 kg. A baggage fee is charged for the carriage of checked baggage. Regulations for Checked Baggage: Weight must not exceed 32kg. Upon checking in a bicycle, please pack it in a neat box without sharp corners; ensure that tires are deflated before packaging; disassemble and pack bulky parts such as pedals, saddles, lights, mirrors; The handlebar of bicycle is rotated into the length of the bike. Bowling Equipment: 01 bowling bag, 01-02 bowling ball(s), and 01 pair of bowling shoes. Overall, it seems that VietJet Air is an affordable option for budget-conscious travelers, but it's not the best choice if you're looking for a luxurious or comfortable experience. The form of baggage issue declaration and claim/ complaint, attached with the property issue report (PIR) must be sent to us at the contact address below with the following deadline: Send immediately or within 07 days from the date of receiving the luggage, in the event that baggage-inner item(s) is (are) lost and damage (*). Passenger have to pay for the transportation fee of the special Vietjet Air baggage. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc. So, if you're planning to travel with VietJet Air, bring your own food and snacks. Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features! Enjoy flying with Vietjet! Their flight extras include the following: While some have been content with their VietJet Air experience, others have found the airline unprofessional with poor quality of service. The total dimension of the excess baggage must not exceed 158cm/62in. When I asked him why, he said I was over sixty years old and did not have a declaration form. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. Any hand luggage without a VietJet tag will not be allowed. For your safety and pleasure, Bamboo Airways offers free carry-on luggage as follows: Hand baggage includes hand baggage item(s) and one accessory. Additional fees apply for baggage that exceeds this number (maximum of 12kg). Direct. Airline says, they allow ONLY 7kg per checked luggage. Read More. Make sure to give them 3-5 business days to answer an email or just call them. Archery instrument: 01 bow, 01 standard box of arrows, and 01 maintenance tool box. Gasoline, Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol by Volume etc., RADIOACTIVE, INFECTIOUS, TOXIC SUBSTANCES, CORROSIVES, Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc., Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery f or Electronic Equipment (>160 Wh or >8 g lithium) etc., Knife, Sword, Box Cutter, Dart, Scissors etc, Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades or Shafts Longer Than 6 cm, Wrenches, Spanners and Pliers Longer Than 10 cm in total length, wrenches, spanners, pliers, etc., All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc., Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martial Art Items, Batons, Self-Defense Sprays (mace/pepper), etc., Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery for Electronic Equipment (E.G Power Bank) etc.. Fishing equipment: 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box. The airline strives to continuously level up its game with more fuel-efficient engines and new-generation aircraft. Young children are not to carry luggage but please note that strollers, wheelchairs, mobility-aid equipment or crutches are transported free of charge. The airline offers both business and economy class flights. Our staff will issue a property issue report (PIR) for you. Bamboo Eco and Bamboo Plus ticket classes: one (01) item of up to 7kg). Airline says, they allow ONLY 7kg per checked luggage. Battery (ies) that can be removed from the wheelchair, mobility aid (collapsible device). Below are some essential information that passenger of VietJet should notice: Hand baggage: Maximum weight allowed for handbag is 7kg; and three dimensions not exceeding 56 x 36 x 23 cm. If the baggage is to be checked in, the lithium battery must be removed from the baggage and the lithium battery must be carried in the cabin; or. VietJet Air focuses on providing a fantastic in-flight experience to its passengers. There's no free checked baggage allowance on the basic Economic fare. Passengers are allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. Some major airlines between this route are All Nippon Airways, Air Tahiti Nui, Philippine Airlines, Lufthansa, Singapore Airlines, Air Florida, Peach, Asiana Airlines, Emirates, Japan Airlines, Cathay Pacific, VietJet Air, Jetstar Japan, Qatar Airways, Air France, Turkish Airlines . Some extras include early check-in, prebooking, hotels, insurance, and a power pass. The gate was changed 3 times as we ran through the airport. They parked the plane miles from the main terminal both late planes and bused for miles while packed like sardines .When finally boarding their dirty plane with no legroom we discovered they had forgot to fuel it. My wife and I took flight from Hanoi to Da Nang on 9th April 2018. If passengers do not claim their baggage within ninety (90) days, Bamboo Airways has the right to dispose of the unclaimed baggage in whichever way the Airline deems to be reasonable. Checked baggage + Can I bring checked baggage of 55kg on board of VietJet? Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. Considering it was 20 minutes before the flight left we had no choice to pay 350.000 Dong to check her bag in, even though the behaviour of the VietJet staff was not acceptable, rude, demeaning, absolute unprofessional. c . The airline changed the flight time to 12.00 making it impossible to meet connections to go to Australia. After checked baggage is handed to us for inspection, we will preserve that baggage and issue a baggage tag for each piece of baggage. Zone C: Australia, France, Germany, United Kingdom and Russia, countries in the Americas and the other countries in Europe and Africa. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes. The reviews in each sort order are displayed chronologically. If passengers do not claim their baggage within three (03) days, Bamboo Airways has the right to charge a fee. Home Contact us Hotline:+84 817 320 320 | +84 784 320 320 | Email: [email protected] Book Your Trip Baggage Services Booking Informations Travel documents News Round Trip One Way Round trip One Way For oversized item that occupies a passenger seat, the item must not exceed 75 kg in weight, and (40 cm x 50 cm x 160 cm) in dimensions. VietJet Air offers a wide range of add-ons to make your journey more comfortable. Also, airlines says, it will be double the price if we pay at the airport????. Pre-paid baggage is offered on flights operated by Vietnam Airlines. They claimed then the bag was too big (strangely it was ok in HCMC), but the trolley didn't fit into their scale at that airport (it was a hard case and was a little bit to wide). I had no problems with anything. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak Vietnamese. Other itineraries: One piece, with a maximum weight of 10kg/22lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller (not applicable for economy super lite ticket). This flight was delayed by 20 minutes on the board. Thank you so so much for help. Please note that i week before our departure date, the flight was changed for another date!!! 2016 vietnamairways.org. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. Classic Low Cost airline. For passengers whose ultimate ticketed origin or destination is USA/Canada with free baggage allowance by piece concept, pre-paid baggage will not be available for any piece and/or weight in excess allowance. Dimensions not to exceed 56cm 36cm 23 cm. We were a bit late and glad we checked in - don't ask me why, but suddenly our bags were 8kg each. Alternatively, passengers may consider sending your baggage as cargo. Checked baggage: Passenger are not allowed to carry more than 32 kg and the size of . Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents. I'm writing this review as I'm waiting at the gate for it to open. I have flown with vietjet many times and yes they weigh your carry on but not your personal computer bag or purse. Additionally, another flight from Ho Chi Minh to Danang changed the time of departure and we did not see it on time!! The tag holders acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage with us. FlyVietAir.com - Customer Service: By Phone: (0084 856) 52 22 69 & (0084 352) 29 55 99 By Fax: (0084 243) 577 29 08 By Email: booking@flyvietair.com Customer Service hours: Monday through Saturday: 9 am to 6pm (Hanoi, GMT+7) We answer phone calls 7 days a week from 7am to 9pm GMT +7. Dont get caught out at the airport plan ahead to save time and money on all your baggage needs with prepaid baggage option at a discount of at least 20% off the airport price. I flew with Vietjet few times now, and never had any issues. There is no luggage allowance for the additional seat. Compensation information. Luckily, the do not weigh your carry-on but most of the time they weigh all my luggages except the small handbag. The items you have left on the airplane, if found by Bamboo Airways, will be stored at the arriving airport. Airline says, they allow ONLY 7kg per checked luggage. The airline has one of the youngest fleets in the world, with an average age of 3.7 years. Battery (ies) that cannot be removed from the wheelchair or mobility aid (non-collapsible device). Thai VietJet is reportedly offering a 50% discount on baggage fees for passengers travelling between Bangkok and Krabi or Phuket until July 31. Vietjetair, Da Nang, Phu Quoc, Nha Trang, Cheapest and safest international and domestic flights Book VietJetAir Loading data. Prebooking of convenient services like more baggage, meals, and seats, Up to 70% off on hotels all over the world, ''Buy once fly hundred times' air travel package with Power Pass SkyBoss, Reliable insurance services of VietJet insurance partners, It covers several international destinations in Asia, In-flight entertainment is not complimentary. Pilotis your brand new trip planner that helps you discover and build travel itineraries connecting you to resources everywhere. Easily book & search flights. If your baggage is damaged, delayed or lost, please contact our staff within seven (07) days of your flight for damaged baggage, and within twenty (21) days of your flight for delayed or lost baggage! They must be carried as cabin baggage. 7kg carry-on baggage and 01 small bag not exceeding 2kg Permitted for an additional fee: Checked baggage (Optional) Meals 03-in-01 amenities Seat selection Change flight date/ time/ route Fare difference (if any) Including: 7kg or 10kg carry-on baggage and 01 small bag not exceeding 02 Kg 20kg or 40kg of checked baggage Fee and charges | Vietjet Air Fee and charges 2020-09-03T10:52:23.887Z VAT is not included. So make sure you buy enough baggage weight at least 3 hours before your flight check in. See below for the list of restricted or prohibited items not allowed on Bamboo Airways flights: Grenades, Dynamite, Gunpowder, Flares, Fireworks and Lookalike Items etc. We will only hand over baggage to passengers who can prove their ownership of the baggage. and a backpack for each of us. This is the version of our website addressed to speakers of English in the United States. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak My wife and I took flight from Hanoi to Da Nang on 9th April 2018. Airline says, they allow ONLY 7kg per checked luggage. Please contact us to get approval for dry ice (solid carbon dioxide) used to pack non-hazardous perishables when provided the package permits the release of carbon dioxide gas. Please refer to the Interline Baggage Rules for more details. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. My husband and I are planing to book with a (ta && ta.queueForLoad ? If passengers refuse inspection, we have the right to refuse to carry that luggage; j. Baggage fees are not refundable and not transferable. Other itineraries: One piece, with a maximum weight of 10kg, and one fully collapsible stroller. Items outside of this list will not be considered as parts of the Golf Set. Don't get me worng, I know there are rules, and they have to draw the line somewhere. Wheelchairs, mobility aids that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage in conformance to the requirements stated in IATA Dangerous Goods Regulations. Vietjet Air Baggage Fees . 1 carry-on/cabin bag - Fee free. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. 1. You pay just for flights. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78543433', '');}, 'log_autolink_impression');flight with Vietjet air from Hanoi to HCMC. Check-in Process. These items can be transported as hand baggage if we accept that they have been packaged properly. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. If you have a bulky item that does not meet the dimensions listed please let us know. Pre-paid baggage is offered on flights operated by Vietnam Airlines. Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery for Electronic Equipment (>160 Wh or >8g lithium) etc. 2C2P Payment At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. Please navigate to Carry-on luggage for more details. If a baggage piece exceeds the standard weight and/or the maximum size, the total charge will be calculated = Standard piece fee (if exceeding checked baggage allowance, not charge to prepaid baggage pieces) + overweight fee + oversize fee. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. While some may offer low airfares, the quality of their services is usually poor. Read More. So if you fly with VietJet (avoid them at Nha Trang at any cost) and you know the bags will be 8-9kg, play it safe and pay the 100.000 Dong for one checked in luggage when booking and avoid any potential hassle. You may be required to discard the liquid if it does not meet the above requirements. Non-radioactive medical drugs, medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes and medicines containing alcohol and non-flammable, non-toxic aerosols with no subsidiary risk for sporting or home use are brought as checked baggage as long as the net quantity of each single article must not exceed 0.5kg or 0.5L and the total net quantity of all such articles (include as carry-on and checked baggage) must not exceed 2kg or 2L per each passenger. Additionally, all airlines . For Vietnam domestic flights, prepaid baggage charges are applied by portion from point of check-in baggage to next stop-over point. If passengers baggage(s) is (are) arrived lately, Bamboo Airways will pay compensation for delayed checked baggage in order to assist passengers in purchasing essentials for daily life while waiting for baggage to be returned. Or contact us at (0084 856) 52 22 69 & (0084 352) 29 55 99 Email: support@flyvietair.com Business License number: 01A8024592 Bamboo Business ticket class: two (02) items of up to 14 kg (7kg per item). When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Free baggage allowance: passengers get 6 times the free baggage allowance weight limit of their respective journey. If you're still looking at VietJet Air flights for your trip to Vietnam, make sure you're booking the cheapest flights available on the market withSkyScanner! Surfing Board, Kite Surfing, Kite Boarding and the likes: the length should not exceed 250 cm. Overweight piece . I can't seem to book a checked in luggage and my (ta && ta.queueForLoad ? The attendants were kind and helpful on the flight. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities. You can choose from various movies, TV shows, music, and games. To know more about the airline's connecting flights, check out theirinformation pageon connecting flights. b. The airline is headquartered in Hanoi and has many main hubs, such as Tan Son Nhat International Airport, Ho Chi Minh City, and Noi Bai International Airport, Hanoi. Wheelchairs/ baby-strollers are not allowed to considered as checked baggage allowance if a passenger is traveling with a child or an infant and/ or a passenger requiring wheelchair assistance. VietJet Air. Passengers can purchase pre-paid baggage at: vietnamairways.org by contacting via email or hotline. Golf Set: the total weight of o1 golf set is not allowed to exceed the standard weight of a regular checked baggage ( 32 kg). Food and beverages complimentary; Free access to Vietjet lounges at the airport; Priority boarding and baggage; Luggage included in the ticket But it's always better to have all the information before you book a flight with low-cost airlines. We have the right to check your luggage in your absence, if you cannot be found. Please note that PIR shall be used as legal basis that confirms your baggage is mishandled and shall be one of documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on. more, You seem to have JavaScript disabled. Let's get started with this VietJet Air review, shall we? We'll let you know when we launch! It seems there is a new manager of Vietjet at that airport who tries to out her name out (I am too familiar with these kind of people from my old job!!!). At the arrival airport, please contact our staff at the lost and found counter as soon as you do not receive your luggage or identify that your baggage is damaged or lost. According to applicable laws and regulations, passengers can carry liquids in hand luggage, if that luggage meets the following conditions: a) Liquids must be held in individual containers not exceeding 100ml. Passengers can purchase up to 10 additional bags. Passengers flying on the Skyboss fare are entitled to 30kg of free checked baggage. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own I was clearly not happy, and the manager was not happy that I pointed towards a few Vietnamese passengers passing her again with more than two bags each. In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines Conditions of Carriage. Checked baggage allowance must be checked in prior to departure and must not be carried with you into the cabin as carry-on baggage. For checked baggage, each Thai VietJet Air passenger is allowed to bring 32 kg luggage per piece, which dimension shouldn't exceed 119 cm x 119 cm x 81 cm. VietJet Air offers business and economy class seats. VietJet Air is the first airline in Vietnam to own the modern Airbus A320 Sharklet, capable of carrying as many as 188 passengers in each flight. 7 . Free baggage allowance for infants (under 2 years old): From/To the Americas: One piece, with a maximum weight of 23kg and sum of dimensions (width + height + depth) not exceeding 115cm (45 in), and one fully collapsible stroller. SkyScanner helps you find the cheapest flights available so that you wouldn't have to pay more for flight tickets and save that money for more things to do or food to eat! For our return flight we had the same, nothing bought, so exactly the same. Battery cannot be removed: Baggage where the lithium battery is designed to charge other devices and cannot be removed is forbidden for carriage. Also, airlines says, it will be double the price if we pay at the airport??? When we entered the plane, a young cabin Did a quick domestic flight while in Thailand. Get Pilot. They weighed 1 of our bags each, ignored that it was over & didn't weigh the others. Passengers can bring one piece of carry-on baggage on board, and the total weight must not exceed seven kg. Bicycle is carried as checked baggage including: popular bicycles and sport bicycles. If the total weight of a golf set exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage. No one piece of baggage can exceed 32kg and dimensions must fit within 119cm 119cm 81cm Check-In Information 302/3 Kim Ma Street, Ngoc Khanh Ward, Ba Dinh District, Hanoi, Vietnam. The list below is a guide to help you plan your travel. . - Hand baggage: Passengers (except infants) are allowed a piece of hand baggage on the aircraft. To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy. Baggage, with a combined weight of 7kg, is free of charge. Re: Bamboo Airways vs Vietjet. I made this VietJet Air review covering everything from their facilities to in-flight experience and to common questions such as "Is this airline worth your time and money? The travel planner that takes fun and convenience to a whole other level. One accessory could be a laptop, womens bag, small backpack, camera, baby-food bag, duty free goods, etc. When we arrived at the airport, I has misjudged the weight and we were 8kg over. If your Carry-on baggage exceeds the quantity, weight, or dimensions as specified above, the baggage must be checked in. The total 3 dimensions (length, width, height) must not exceed: For one hand baggage item: 115cm (56cm x 36cm x 23cm). Current bag fees for Vietjet Air are listed below. Overweight and Oversize bags - Applicable fees per bag depending on weight and size categories. They canceled flight without informing us and ruined our trip. Well Bamboo will give you a free bottle of water which VietJet don't. Bamboo is way more reliable in terms of delays and cancellations. In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. It is 350.000 at the airport and could cost more time. Or contact us at (0084 856) 52 22 69 & (0084 352) 29 55 99 Email: support@flyvietair.com Business License number: 01A8024592 . - The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in. The baggage option is normally default ticked on the purchasing process and you have to opt out. Did not refund our flight. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey. The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. We reserve the right to refuse carriage of baggage or items as follows: a. 210 Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi, Local: +84 961 818 165 8:00am - 6:00pm Mon to Fri, Hotline: +84 961 818 165 8:00am - 22:00pm. Musical instruments that exceed the size of baggage compartment, but weigh less than 75kg can be carried on board if you buy a seat to use for these instruments and pay appropriates fee. For all (ta && ta.queueForLoad ? Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within: For missing and damaged baggage (*): As soon as or no later than 07 (seven) days from the date when the baggage has been delivered to passengers; For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered. 2. Customer Service; Term of Use; Payment Policy ; Shipping Policy; Payment Methods. These liquids following are exemptions: Medications have to accompanied by prescriptions in which clearly state the name and address of the doctor who prescribe a medicine, the full name of the person air tickets or boarding pass in case of electronic ticket. We got stuck in the airport for almost 20 hours. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. After I noticed that the board wasn't updated for the delayed flight when the plane was re-scheduled to takeoff in 5 minutes and no plane was even at the gate, I asked the gate attendant and they said I had no problem catching my next flight. Finally we boarded the plane and it took forever to take off. We were disappointed and unaware beforehand that there was a specific check in time, so we ended up in the airport waiting area for several hours before being able to check-in and go into the main portion of the airport. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. Would fly with them again. Passengers claim their baggage at either the departing airport or the arriving airport. x 23 . We are just not sure about the luggage. Worst customer service in my long experience anywhere in the world. You can buy prepaid luggage according to prepaid packages at the VietJet Air website, ticket office, agent, and Customer Service Center. Hello travellers, Bit of a plot twist for our upcoming January trip. Passengers get to choose their seats at the time of their booking. All and all, I missed my next flight by 3 minutes and if Vietjet was more truthful or helpful, I might have been able to get my next flight held for those 3 minutes. So this review is more of a warning on the baggage, when I booked the flights for my wife and I, I saw that no baggage was included, just 7kg of carry on, so after purchasing the flight on a travel site, I went to Vietjets site and bought 30kg worth of baggage for 280 baht (about $12 Canadian) and less than 10 baht per kilo. Skiing Equipment/ Water Slide boarding: 01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. Recommend Airline. The airline doesn't offer any complimentary services, such as water, which can be frustrating for long-haul flights. Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number. For safety and security reasons, we may ask you to undergo baggage examination, and pass through X-rays or other forms of screening. from 12,926. Sports equipment - Certain items might have . Food items (fresh or frozen) such as fruits, vegetables, meat, or fish etc; smelling fruits (durian, jackfruit); smelling liquid items (fish sauce, shrimp paste) are not allowed in carry-on baggage. What are the baggage policies of VietJet Air? Oversized item that occupies a passenger seat. VietJetAir.com - Baggages / 1 1 56 . It flies to the following international destinations: Hit theirdestination pageto learn about their domestic flights. This was until I left Nha Trang for HCMC two weeks ago. The small baggage cannot exceed 40cm x 30cm x 10cm. A service fee for excess checked-in baggage weight may be applied. Well not exactly, They charged me 400 baht for the 8kg, so 5 times as much as buying it online with the ticket. The airline has an operational fleet of 77 Airbus aircraft that fly to more than 15 domestic and 25 global destinations. * For the fare class of Bamboo Eco, a golf set will be charged as excess baggage. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. Only passengers with the proper baggage tag can collect baggage. - Passengers (except children aged under 02 years old), are allowed to carry one main piece and one small item with the maximum total weight of seven (7) kilograms on board. Checked baggage + Can I buy more baggage after purchasing 15kg with Vietjet Air? Airports and Terminals. Checked baggage must have your name or personal identity securely attached. Additional to your ticketed allowance baggage, Lotusmiles and Skyteam members are offered an enormous benefit on VN's flights operated by Vietnam Airlines as below: If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. . No. I had a good experience on my flights. VJ jets - just 0-7 years old Airbuses A320-321. Smart baggage or baggage are powered with a lithium batteries, except for lithium button cells. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own Bicycle is carried as checked baggage with FREE including: popular bicycles and sport bicycles. Each passenger is allowed to check in one wheelchair/ baby-stroller with FREE. Any passenger who wishes to check in more than 20 kg will have to pay an excess baggage fee. The flight only lasted a little over an hour, so we weren't expecting anything special. We aim to deliver the baggage to right destinations. However, not by targeting a specific group to make more money on the spot people, and not in the way they did. I joked to my friend that they were going to be the crew and pilots as well. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. Normal Checked Baggage + Weight must not exceed 32kg per piece + Dimension not to exceed 119cm 119cm 81cm You can pre-book Checked baggage service at Website, Booking offices, Agency or our Call center. Any hand luggage without a VietJet tag will not be allowed. Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc. We recommend that you pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport. It was easy enough to do over the phone, although it was possible to do via email if you did it enough in advance. Accordingly, free baggage allowance is determined by the number of pieces of luggage rather than the total amount of weight that a passenger can travel with. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. Just the foreigner and the apparently Viet Kieu were stopped. Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong, Taiwan and Macau. All recommendations are independently reviewed and unless otherwise specified, FlightDeck has no sponsored affiliations with we review. Thus for many, the extra baggage fees could more than offset the lower base airfare saving. on cabin as long as they must be in containers up to 100ml for each, all are sealed in a plastic bag and completely closed. all Vietjet air Guests are allowed to carry on board 01 handbag and 01 small handbag with a total weight that must not exceed 07kg (except infant under 2 years old) . Find cheap flights and save money on airline tickets. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Some flyers complained that the airline staff was not very helpful when they needed assistance and that the check-in process was chaotic. He also asked to see my wife's passport and asked her to stepped aside with me. The maximum weight for each piece of hand baggage is 07kg/15lb and 03kg/06lb for one accessory. The battery (ies) must be removed. AVERAGE PASSENGER RATING. - Addition to hand baggage item(s) and accessory, passenger may take some personal items on board without fee. However, checked baggage is available to purchase at an additional fee. Whatever airline you choose, we hope you have a great time on your Vietnam vacation. Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong and Taiwan. The initial minimum luggage limit to be purchased is 15 kg after which then passengers can buy more weight in 5kg increments. I had to change the name on my ticket to add my middle name, and they didnt charge me. For safety reason, the weight and dimension must follow: - The maximum weight for a piece of hand baggage item is 10kg/22lb. Travelled with Vietjet Monday 3rd Oct. We all had (just over) 7kg plus 2-3kg in large over shoulder bags. - Hand baggage must be able to be fitted under seats or in on-board baggage compartments. This is in accordance with local occupational safety rules. Check all baggage and other updated rates on theirfee and charges page. Hang glider: 01 hang glider with maximum dimensions of 250 x 100 x 80 cm. It meets all the international safety standards established by ICAO, IATA, and other global aviation organizations. If you intend to bring baggage that exceeds the standard allowance in quantity, weight and dimensions, please kindly purchase additional baggage in accordance with rules and regulations of Bamboo Airways. Very happy with this airline. There have also been repetitive complaints about delayed and canceled flights. Passengers who have already purchased tickets before the effective date of the new rule are still eligible for the standard baggage allowance as of their existing tickets. These plastic bags are subject to opening in security zones. Out of which 0 are direct flights on this route. I could have given it to my friend who could have put her handbag inside. Dollar, United. The power rating of the battery must not exceed 300Wh, or for devices fitted with two batteries, each battery must not exceed 160Wh. Whether you decide to fly with VietJet or not, we wish you safe travels! After running almost an hour late on the first leg of my trip with Vietjet they caused me to miss my second leg then upcharged me dramatically to take a later flight. Vietjet is so cheap anyway, let's keep it that way. Like any other airline in Vietnam, VietJet Air applies international standards and regulations to its baggage policy. Did a quick domestic flight while in Thailand. The baggage fee for my checked suit case eliminated my flight cost saving. The airline's checked baggage can be purchased upon check-in, or while booking your flight ticket in any channels. Don't want to end up paying an arm and a leg a try the airport. Passengers could store their special items in overhead compartment or under the seat in front of them. Checked baggage is shipped on the same aircraft with you, unless we decide to transport the baggage on another flight for reasons of safety, security or other special operational requirements. Did we mention that it's completely free? Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. Alternatively, passengers may collect your baggage at the airport and we shall be glad to reimburse the transport cost. We recommend that passengers should pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport. VietJet Air recommends that you prebook your seat if you want to sit beside your companion. However, the use of e-cigarettes and/or recharging of these devices, batteries in the cabin is prohibited at all time. A search can be extended to up to 100 days if passengers wish so. Hand luggage must not be larger than 56cm 36cm 23cm and the maximum weight is 7kg. VietJet Air offers flights to both domestic and international destinations. So we already had booking made later flight. anyway went to airport staff was extra helpful, helped us to make rebooking (cost little extra, but sun in South was worth it) Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. Passengers can also tag your baggage with your name and contact information so that your baggage can be found more easily after your flight. I usually carry a lap top, a charger, a camera, a tablet and a book and its under 7kg :-). Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipment (E.G Power Bank) etc. To use our mobile site, please enable JavaScript. Each checked-in bag must not weigh more than 32 kg, and the total dimensions of it (length+ width+ height) must not exceed 203 cm. Check in went smoothly. It's a very challenging task to pick the best low-cost airline. The flight only lasted a little over an hour, so we weren't expecting anything special. Such baggage must fit under the seat in front of you or in the baggage compartment in the cabin. Between Vietnam and Hong Kong, China, Taiwan, Korea; From/to Australia (**)/Europe (**) (except Russia); From/To the Americas: One piece, with a maximum weight of 23kg/50lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller. Manage your bookings. Except for golf set and bicycle, the other sport equipment is considered as the standard checked baggage. The size does not exceed: 119cm x 119cm x 81cm. Report inappropriate content Edward F With airline service fees and baggage fees continuing to rise, cost-conscious consumers may want to check for updated fees before making a travel decision. Travel Document. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. On an Airbus A320 operated by VietJet Air, I flew economy class from Da Nang (DAD) to Ho Chi Minh City (SGN). Those passengers who carry baggage that is heavier than 15kg or their purchased limit will have to pay extra fees per kilogram at the check-in counter at the airport. Beware of checked baggage fee charges On an Airbus A320 operated by VietJet Air, I flew economy class from Da Nang (DAD) to Ho Chi Minh City (SGN). And what about their in-flight experience? Download Vietjet Air application. This is the version of our website addressed to speakers of English in the United States. Passengers claim their baggage at either the departing airport or the arriving airport. Each passenger is allowed to check 01 golf set or 1 bicycle for FREE not exceeding a total weight of 23 kg (applicable to the fare class of Bamboo Plus and Bamboo Business). All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc. I kept asking him for the declaration form and talked to him in English, he then told us to go to our seat and a ground staff would attend the matter. I acctually had a tiny thrid plastic bag where I had a little present inside (a medium size lego box). The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. It was founded in late 2007. Sports equipment can be transported at your own risk in the cargo compartment after payment of the transport fee specified in the Schedule of Fees. Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. The VietJet Air ticket fares are not included allowance checked baggage. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Gave away our seats before the flight boarded, were extremely unhelpful in booking a new flight and caused us to miss our connection. Fee and charges. Planning a trip with Pilot is easier, quicker, and more fun. Each extra bag needs to meet the same size and weight limits as a standard checked bag.v. The main piece must be not exceed 56cm x 36cm x 23cm in dimensions. A: Around 114 flights are flying daily from Nagasaki to Dubai. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. Electronic cigarettes including e-cigars and other personal vaporizers are only allowed in carry-on baggage. 01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. We realized after we checked in that it was due to the fact that the same handful of people working the ticket counter (after checking people in, closing that window and then walking over) were the same people boarding the passengers on the flight at the terminal and working outside to get the luggage on the plane. Carry-on baggage allowance includes personal items such as handbag, laptop, food bag, foldable stroller, baby bag. I travelled with Vietjet in August with carry on only, about 7kg. Checked baggage. If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately. 1. Passengers can take maximum 2.5kg per person in your carry-on or checked baggage. In case of injury to you or damage to baggage during screening and examination, we are not responsible for injury or loss, if this was not caused by our error or because of negligence on our part. (The first marketing carrier is the first carrier whose code appears on your ticket). Pre-paid baggage must be purchased at least six (6) hours before departure. Everything else was pretty standard. The airline doesn't offer any complimentary items, including water. Excess baggage can be purchased at Vietnam Airlines' check-in counters. If you refuse such examination or screening, we have the right to refuse to carry you and your baggage on a flight without refund or responsibility. For security reasons, Bamboo Airways reserves the right to request for security scanning of passengers and their belongings to ensure no prohibited items are brought on board. However, they have a lower baggage allowance and allow only one carry-on, the weight must not exceed 7 kg. Please immediately return to your airport of arrival, and notify a member of staff. Log in by FaceID or social media accounts. PIR is a legal basis confirming the abnormal(s) that happened to your luggage; and is one of the bases for Bamboo Airways to settle complaints and compensations later. more, You seem to have JavaScript disabled. Low restrictions. In the case of code shares operated by other companies, please contact the operating company. But then they turned to her complaining that the bag is too large. For baggage weighing from 33-45kg, passengers should contact the operating carrier. Please note that any hand carry baggage without the Vietjet tag will not be allowed on board the aircraft. Lost property that is discovered within the cabin will be kept at the airport of arrival. I had a connecting flight that I allowed 2.5 hours before takeoff in Bangkok. Special items include, but not limited to, strollers, prams, wheelchairs, crutches, dental braces, artificial limbs, medical equipment, certain types of medicine (official documents showing that passengers need these medicines for valid medical use), sculptures, musical instruments etc. During the ongoing conversation other Vietnamese passengers walked by with three or four bags each, without being bothered. Applies for ticket issued/exchanged on/after August, 1st 2019. 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