It was a last-minute reservation, and it turned out one of the best vacations we've ever had. We attended this Resort from March 24th-31st, 2022. Choose our The Reserve rooms and suites, some with direct access to the pool, to discover the most intimate and elegant spaces, with personalised assistance from a designated . At times bars were out of certain things. That never happened. My family and I just returned from a 7 night stay at The Reserve Paradisus Varadero. The fusion of classical music, the vibrant environment and the Latin food makes this restaurant the perfect place for an exotic culinary experience for two. Services offered by Paradisus Varadero * Guests at The Reserve have access to all Paradisus Varadero services. Top room amenities include a minibar, a flat screen TV, and an additional bathroom. What do you have? Travel Agents; Contact; Login +1 844 428 0385 . Address and contact details Autopista Sur Km 15, Playa Francs, Varadero, Matanzas, Cuba. At the bottom right of the full-size image, you may either print the map or close the window and return to this page. Toilets did not flush, if we couldn't wash our hands how were staff washing theirs and washing dishes correctly? Downtown is a 15-minute (about 20 CUC) taxi ride away, or guests can pay 5 CUC for a day . Supplies were rationed to 1 - 1500ml bottle of water, 2 coffees, 2 cans of beer, and 1 roll of toilet paper per day for each room. It just got worse. The best feature of this resort is the staff. The Reserve at Paradisus Varadero Resort & Spa is an avant-garde service designed to allow you to enjoy private hotel areas and exclusive services during your stay. The peninsula curves slightly just beyond the Paradisus, and the Ocean Varadero El Patriarca is just next door. I guarantee none of those guests will return and they will be sure to tell their friends. Download Melia application for IOS and Android to reach a better experience on your mobile, 2022. That is not how you run a business. Yes, guests have access to an adult pool, fitness classes, and yoga classes during their stay. What are some restaurants close to The Reserve at Paradisus Varadero? Rated number 44 of 64 hotels in Varadero, Cuba by Canadian travellers. Free parking. The girls were extremely professional and took care of our baby during our journey. Beautifully kept and maintained grounds. Here you can luxuriate in fully revitalising experiences in a multigenerational environment with differentiated areas for adults, groups and families. This section within the Paradisus Varadero complex offers exclusive facilities and personalized service and is the perfect place to enjoy a relaxing family vacation. French fries or really anything enjoyable. Relax on a large and quiet stretch of the beach at Paradisus Varadero Resort & Spa, with comfortable sunbeds, sunshades and hammocks. out cooking it, even though she had cooked it for the previous 2 people who were in front of me. The Reserve at Paradisus Varadero Features, South Highway, Punta Frances, Varadero 42200 Cuba. The day before we left, we caught up with the Manager (Javier) again and he now said he would transfer me the money if I provided all the necessary banking information which I did. Paradisus Varadero Resort & Spa: Paradisus Varadero, Cuba in free fall - A MELIA property not worthy of the name. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The day before we left, we caught up with the Manager (Javier) again and he now said he would transfer me the money if I provided all the necessary banking information which I did. Rooms at the hotel Paradisus Varadero Resort & Spa. That must have really upset the cook. Oh and yes the food isn't good.but that's to be expected for Cuba. Save. Quality, excellence and a delicious selection of gastronomic options for a unique and enjoyable culinary experience to satisfy the demands of the most discerning palates. We highly recommend this hotel. The worst though some of the tiles were chipped or cracked leaving many people with cut toes. N. 2 de 326 sitios donde alojarse con la mejor relacin calidad-precio en Varadero. Located on the 2nd and 3rd floors of the bungalows, you can rejoice in the views of the gardens surrounding the pool and the sophisticated Suites measuring 57.87 m. The hotel's staff was very polite, nice and very friendly. There is a food shortage right now in Cuba, we were not notified about this ahead of time. Our room was big and clean however there were ants everywhere in our room. Very well run operation. E-mail: jefe.ventas.pva@meliacuba.com Nearest airport Juan Gualberto Gmez, internacional , 34 Km Nearest hotels. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Features, facilities and services for each room type. Own or manage this property? . Autopista Sur, Playa Francs, Varadero . No lobster or fresh seafood. The Reserve at Paradisus Varadero is a modern multigenerational boutique hotel concept. They don't change the bedding only remake your bed daily. The. There is no reviews about the reserve and the main hotel is not a top ranking. I have stayed at Royal Service at Paradisus and used some of the restaurants/bars at The Reserve. Enjoyed the reserve buffet as there were less people and staff more attentive. Conveniently located restaurants include Xanadu Restaurant, Restaurant La Arcada, and La Panchita. My family all ended up with upset stomachs. Can anyone tell me more about the "Reserve"? What a DISASTER! Bring enough cash with you because I dont believe you can get it from their banks. Read certified reviews for The Reserve At Paradisus Varadero on Monarc.ca. Get all the info (reviews, photos, videos, map, etc.) These changes may affect some services. Offering superior comfort in its rooms, preferential spaces for both adults and families, butler service and a Family Concierge, guests will enjoy the most luxurious amenities throughout their stay. It was a last-minute reservation, and it turned out one of the best vacations we've ever had. Other things TV didn't work for 3 daysas the remote was an RCA for an LG TV. On day 4 we received an extra bottle of water 2 in 1 day! A varied range of bars located in the areas by the adult's and children's pools serve the finest soft drinks and spirits, as you're immersed in the water (wet bar), or relaxing in the sun with a good read on the terraces (dry bar). Multiple times on multiple days the resort was without waters. and book online or with an advisor at 1-866-628-6241 We were very satisfied with exceptional service of Anna, Yanni. We recommend calling ahead to confirm details. Covid has really hit the Cuba economy hard. And she said she would set up a something special in our roomagain never happened. We are on our anniversary so I told our Concierge, Darcy, she "was" awesome. Google Translation . We also learned from vacationers at other Hotels in the area as we walked the beach, that none of them had the experience we had. We have been 9 times to Cuba and never experienced this shortage. There is a food shortage right now in Cuba, we were not notified about this ahead of time. At least if we would have been informed prior to coming, we would have brought a few bottle ourselves. Banking apps, eBay, or Facebook market place are all blocked here. You eased my mind. I was thinking if this is a right option. We highly recommend this hotel. Paradisus Varadero Varadero, Cuba. My family all ended up with upset stomachs. Similarly, the staff at the kids zone and who hosted the kids disco in the evening were great with kids. I definitely recommend working with them first thing to set up your reservations, excursions, and ask any of your questions. The Paradisus . Ourselves and every other guest we encountered were beside themselves and simply left us speechless. Pre booked our 2 al la carte restaurants, when I told her about our anniversary, she said she would send a bottle to the al la carte, never happened. Food is decent for (ta && ta.queueForLoad ? Royal Service at Paradisus Varadero 0 Km. This is the version of our website addressed to speakers of English in United Kingdom. We use cookies to offer you a better browsing experience. The best feature of this resort is the staff. We chose to go at this hotel because they have baby club. 1. Kamila is a real treasure to the resort. Luckily The Reserve pool was not green. I get that the staff are over worked and deserve to be tipped. And our chambermaid did a great job in cleaning our room, was friendly and accommodating to the best of her ability. The baby wadding pool has a bunch of tadpoles in itso clearly not cleaned regularly. The Reserve adds an extra layer of comfort to your vacation experience. Have the ponds and fountains unmaintained or empty completely. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guideline limiting each user to a single forums screen name. Yes, free parking is available to guests. The view was not a good view at all but offset with a semi private pool shared by the 2 buildings. The rooms: Spacious and clean, but the sheets and pillows were not (stains and holes) also ants everywhere. In the first place, the prices were absolutely outrageous. The kids pool is so rusted they have a pool noddle badly zip-tied around the sharp parts. Cuban rum and some times beer. That part of the hotel is new and caters to families so I'm sure it will be a great vacation and your kids will enjoy it. After I paid and stepped outside, the Manager said he only had $40 but would get the the rest. Tripadvisor performs checks on reviews. Paradisus Junior Suite 72 Paradisus Junior Suite Sea View 12 Family Junior Suite Ocean View 234 The Reserve Junior Suite 20 The Reserve Junior Suite Garden Swim-Up 20 The Reserve One Bedroom Master Suite 10 The . The Reserve at Paradisus Varadero is a luxury boutique hotel for all ages, located on a gorgeous stretch of white sand beach. Staff were friendly and attentive. We had an incredible experience at this hotel. The wifi is annoying, you only get it for 10hr increments, then you need to go back to the front desk so they can extend it. WTF! The same sheets and Blanket are put back on daily. Temperature of foods, colds were warm hots were cool. Ver todas. She gave me a dirty lookthen made my food. They claim their have been out for months and in fact, there was, none on the island. Selection and variety almost non existent.I lived off rice chicken cheese and pasta/egg bar which had really long wait times. I would like to mention the manager Philip, he was very receptive and helpful. For adults only. Thank you very much for your helpfulreply. Lastly, why would treat guests this way as they know how word travels. Yes, laundry service and a clothes dryer are offered to guests. I am planning to go there with my two kids, how are the foods, beach, pools, rooms, any iguana? The rooms: Spacious and clean, but the sheets and pillows were not (stains and holes) also ants everywhere. Are any cleaning services offered at The Reserve at Paradisus Varadero? I get that the staff are over worked and deserve to be tipped. Mostrar precios. You can stand there waiting to be served for 10+ minutes, locals were served 1st. Choose our The Reserve rooms and suites, some with direct access to the pool, to discover the most intimate and elegant spaces, with personalised assistance from a designated Concierge and preferential services at our eco-resort. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112617738', '');}, 'log_autolink_impression');Cuba.. SECURE THE BEST PRICE ONLY BY BOOKING ON MELIA.COM, WE GUARANTEE BETTER DISCOUNTS THAN ANY OTHER WEBSITE. Me and my family were for the first time in Cuba. Click image below to see full size map. None. Tel: (53 45) 66 8700. Transportation: Many carts PARKED! Save with our offers and promotions. Supplies were rationed to 1 - 1500ml bottle of water, 2 coffees, 2 cans of beer, and 1 roll of toilet paper per day for each room. Constantly running of specfic juices, alcohol, and ice at times. Official Website of Meli Hotels International CUBA 2001 - 2022. Nearby attractions include Varadero Beach (1.6 miles), Cueva de Ambrosio (0.7 miles), and Varahicacos Ecological Reserve (4.6 miles). Hotel's Contact Information. Book your restaurant in advance for any day of the week and enjoy the exquisite flavour of our food. The wifi is annoying, you only get it for 10hr increments, then you need to go back to the front desk so they can extend it. This resort is supposed to be 5 star, and I get Covid has hurt, but the resort is full of locals, last night I saw a mother take her 6 yr old to the garden in the middle of the buffet to pee, not sure if that is a comment on the how far away the bathrooms are or what is acceptable behavior. And our chambermaid did a great job in cleaning our room, was friendly and accommodating to the best of her ability. Las Morlas Street, Km 15, Varadero 42200, Cuba. The goods honestly the cheese was good lol. The hotel's staff was very polite, nice and very friendly. Great coffee, as. Absolutely no beef anywhere on the resort. The resort is beautiful. We have been 9 times to Cuba and never experienced this shortage. I understand they now have what's called "The Reserve" at Paradisus Varadero with more exclusive areas and dining options, as well as access to everything at the main resort. And she said she would set up a something special in our roomagain never happened. The staff speaks multiple languages, including English, Spanish, and German. From the time we arrived and sat at the bar to start our Vacation, the issues started. There weren't any hand sanitizer stations on the resort. We have our own lifeguard service, a water sports area, sports areas and an extensive entertainment programme, as well as beach bars, showers and medical services. Algae growing on stools and walls, some pools shades of green. So I put my plate down and walked out of the buffet. That part of the hotel is new and caters to families so I'm sure it will be a great . After I paid and stepped outside, the Manager said he only had $40 but would get the the rest. Royalton Hicacos Varadero Resort & Spa. Staff were all excellent. We are beyond upset. Can anyone tell me more about the "Reserve"? Which room amenities are available at The Reserve at Paradisus Varadero? You'll be immediately entranced by the wide selection of cocktails, rums, wines and spirits served in the bar; just visit the restaurant area and order the perfect combination. My family and I just returned from a 7 night stay at The Reserve Paradisus Varadero. We were quite shocked. Chris, Hotels near The Reserve at Paradisus Varadero, Cuba Adults Only and Adult Friendly Resorts, Hotels near Tour Reynaldo in Kuba Day Tours. #3 of 22 Boat Tours & Water Sports in Varadero. Hotel Reviews by Canadians for 10 years Saying there should already be one in your room. We had a personal concierge Kamila, who was our guardian Angel and saving grace. At the meat station the refrigerator was broken so they were storing raw meat on a counter on a plate and cooking when guests asked for some. We were quite shocked. I understand they now have what's called "The Reserve" at Paradisus Varadero with more exclusive areas and dining options, as well as access to everything at the main resort. Has anyone stayed at the reserve at (ta && ta.queueForLoad ? They said they would let customer service know, let's see where that goes, I will post a follow-up. With an area of 57.87 m, they are glamorously decorated and designed to create a restful environment. Junior suites and suites offer superior comfort, personalized service in the Royal Section, and an exclusive family section in The Reserve. Meli proprietary information. For details. Maids were great. Staff were all excellent. Does The Reserve at Paradisus Varadero offer any business services? Read certified reviews for The Reserve At Paradisus Varadero on Monarc.ca. The Reserve at Paradisus Varadero, Varadero: See 23 traveler reviews, 82 candid photos, and great deals for The Reserve at Paradisus Varadero, ranked #60 of 97 hotels in Varadero and rated 3 of 5 at Tripadvisor. Beautifully kept and maintained grounds. The view was not a good view at all but offset with a semi private pool shared by the 2 buildings. One thing is to feel you are really getting screwed over and the other is when they offer to make it right and in turn, bend you over again, that is just disgusting. 234The Reserve Junior Suite 20The Reserve Junior Suite Garden Swim-Up 20The Reserve One Bedroom Master Suite 10The Reserve Two Bedroom Master Suite. The food was not good at all. Great coffee, as. You can get around banking apps by going to the full site. Which room amenities are available at The Reserve at Paradisus Varadero? It is bad when you want to tip someone for their service, but can't. I said I wanted ham in the sauce.so she spooned it on top with. Sign up now! The resort is beautiful. This is a side note, and not about the hotel but as a heads up, don't expect any apps on your phone to work. Is parking available at The Reserve at Paradisus Varadero? As for all royal service guests, we had la carte every night. Me and my family were for the first time in Cuba. Have the ponds and fountains unmaintained or empty completely. Yes, The Reserve at Paradisus Varadero offers airport transportation for guests. Selection and variety almost non existent.I lived off rice chicken cheese and pasta/egg bar which had really long wait times. The dirt on the plate was still visible, so I knocked a piece off, she just shrugged at me. See more questions & answers about this hotel from the Tripadvisor community. The suites are spacious, impeccably clean and maintained. Are there opportunities to exercise at The Reserve at Paradisus Varadero? Other than that, I would not recommend you go here, not a Cuban 5 star. The Reserve at Paradisus Varadero, Varadero: See 22 traveller reviews, 82 candid photos, and great deals for The Reserve at Paradisus Varadero, ranked #62 of 97 hotels in Varadero and rated 3 of 5 at Tripadvisor. Yes, guests have access to an adult pool, fitness classes, and yoga classes during their stay. We had an incredible experience at this hotel. If you have forgotten your password, we will send a new one to the email address provided Wifi across the reserve area (possibly both sides) was an upgrade from our trip 4 years ago. Look at 22 photos of the property. What a DISASTER! Room tip: Como no reserves en el royal,estas perdido . Savour this innovative boutique hotel concept with your partner or family. I was upset when I started writing this so I told the front desk what happened. The spa was good--expensive--but clean, relaxing and good. At times bars were out of certain things. Dont assume credit cards are accepted anywhere. Tripadvisor performs checks on reviews. We also feel Redtag should not endorse these Hotels with glowing ratings when they know this is not the case. . The Reserve at Paradisus Varadero, Varadero: See 22 traveller reviews, 82 photos, and cheap rates for The Reserve at Paradisus Varadero, ranked #62 of 97 hotels in Varadero and rated 3 of 5 at Tripadvisor. The pool bar in The Reserve side was not set up or in use. In the first place, the prices were absolutely outrageous. The food the FOOD, my goodness, we had to remind ourselves that we were in Cuba, because nothing resembled Cuba - delicious, plentiful food, with great variety. Ir al contenido principal. One thing is to feel you are really getting screwed over and the other is when they offer to make it right and in turn, bend you over again, that is just disgusting. Does The Reserve at Paradisus Varadero have airport transportation? No milk or cream. We enjoyed ourselves very much with support of our concierge team Lilly and Dennis. The pool bar in The Reserve side was not set up or in use. So, we asked for tequila. Does The Reserve at Paradisus Varadero have airport transportation? Benefit from an exclusive and luxurious area within the resort through our attractive The Reserve at Paradisus Varadero service. The Reserve at Paradisus Varadero: The reserve paradisus (2 out 5) - See 23 traveler reviews, 82 candid photos, and great deals for The Reserve at Paradisus Varadero at Tripadvisor. The staff speaks multiple languages, including English, Spanish, and German. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Reserve at Paradisus Varadero Resort & Spa is an avant-garde service designed to allow you to enjoy private hotel areas and exclusive services during your stay. We drink Vodka and Tequila. It is bad when you want to tip someone for their service, but can't. The most welcoming natural . None. Reviewed September 19, 2022 . LOVED the resort, and definitely am coming back again. Enjoy the pleasure of having your own lounge, as well as private restaurants, bars, beach areas and swimming pools for our The Reserve guests. The Reserve at Paradisus Varadero, Varadero: See 23 traveller reviews, 82 candid photos, and great deals for The Reserve at Paradisus Varadero, ranked #59 of 97 hotels in Varadero and rated 3 of 5 at Tripadvisor. Comfort, glamour, spacious rooms measuring 171.3 m located on the ground floor, views of the pool and exclusive designs, characterise the Master Suites, ideal for relaxing and enjoying some unforgettable holiday experiences. She was very accommodating and resourceful, all our requests were served in no time. At The Reserve you can enjoy an exceptional beach area in the amazing seaside resort of Varadero. The Reserve pool was without music from 11am to 3pm almost every day. The Reserve pool was without music from 11am to 3pm almost every day. Cleanliness was a bit of an issue at times as weel both at pool bar and main bar, but in all fairness volune was alot. Before or after dinner, a glass of wine or a delicious Mojito will never go amiss. Meli Cuba Hotels. Banks will give you the Cuban pesos Which nobody wants. Gin? The reserve paradisus (2 out 5) To start, yes I have been to Cuba before and know what to expect lol. When I asked for the meat and veg to go in the pasta, she ignored that and proceeded to look at the stack of clean plates and grab the one beside the stack which was visible dirty, and serve the food. This resort (The Reserve Paradisus) was sold as something it is not though. This resort has 5 restaurants. I've only saw the little lizards in Cuba, never an Iguana. This is the version of our website addressed to speakers of English in the United States. Its elegant design goes hand in hand with live cooking shows. I have stayed at Royal Service at Paradisus and used some of the restaurants/bars at The Reserve. How this Hotel received the 5 Star rating it has is an absolute mystery. We ordered Vodka only to find out they didn't have any. Food is decent for Cuba and the beach is absolutely beautiful. The main pool was green with Algae as there is a shortage of chlorine in Cuba. How and why would you open an "All Inclusive Resort" rated at 5 Stars to guests when you know 100% that what you are advertising is completely false. Private spaces, incredible rooms, Concierge services and VIP attention during your entire stay. . This resort (The Reserve Paradisus) was sold as something it is not though. The kids pool is so rusted they have a pool noddle badly zip-tied around the sharp parts. Ourselves and every other guest we encountered were beside themselves and simply left us speechless. - See 7,613 traveler reviews, 8,733 candid photos, and great deals for Paradisus Varadero Resort & Spa at Tripadvisor. Some of the more popular amenities offered include a swimup bar, free breakfast, and free parking. We asked for more water especially even tipped the gentleman supplying the water and beer to no avail. Toilets did not flush, if we couldn't wash our hands how were staff washing theirs and washing dishes correctly? Guests can enjoy a swimup bar, free breakfast, and a poolside bar during their stay. Since we were upgraded to royal service, we had an almost private beach, sugar-white sand, comfortable depth for someone who swims well. The rooms: Spacious and clean, but the sheets and pillows were not (stains and holes) also ants everywhere. We voiced our concerns and said we can live with most all of the short comings buy we don't drink rum. The Reserve At Paradisus Varadero is located directly on one of the area's finest beaches, approximately 30 km from the airport. Let me start off with, I have been to Cuba many times, so I know what you expect. Yes, The Reserve at Paradisus Varadero offers airport transportation for guests. We dined in 4 of them, and were delighted to see world-class service, great food quality and presentation. They had fully stocked bars with all the varieties. There are more places to choose from in the, Frequently Asked Questions about The Reserve at Paradisus Varadero. The bar in the main lobby is brutal. The buffet restaurant is situated in the main building. If you have forgotten your password, we will send a new one to the email address provided Pool. The dirt on the plate was still visible, so I knocked a piece off, she just shrugged at me. The royal service always had a cart or 2 waiting on them but the rest of us had to catch one like a cab in New York if we were lucky. This is the lowest of the low. The Reserve at Paradisus Varadero, Varadero: 21 Hotel Reviews, 82 traveller photos, and great deals for The Reserve at Paradisus Varadero, ranked #60 of 96 hotels in Varadero and rated 3 of 5 at Tripadvisor Temperature of foods, colds were warm hots were cool. If you wanted a drink you needed to get out of the pool to get one. I guarantee none of those guests will return and they will be sure to tell their friends. Constantly running of specfic juices, alcohol, and ice at times. In 40 years of Travel, we have never felt so compelled to write a review. Guests can enjoy a swimup bar, free breakfast, and a poolside bar during their stay. There is a big difference between regular and reserve. Entertainment was lacking in the pools. Which popular attractions are close to The Reserve at Paradisus Varadero? Rated number 45 of 64 hotels in Varadero, Cuba by Canadian travellers. So, we asked for the Manager (Javier). Our AC worked well but from talking to other guests it seems to depend room to room. No, sorry, we are out. Conveniently located restaurants include Xanadu Restaurant, Restaurant La Arcada, and La Panchita. No not a universal, so the next day they got an LG, just not programed to this TV. Public washrooms: Were clean but toilets wouldn't flush and/or couldn't wash you hands (due to no water I assume), also if you got lucky there was toilet paper. A bottle of tequila and about 10 small airplane size Vodka bottles came to $160 American. See more questions & answers about this hotel from the Tripadvisor community. U.S. Travel Licensing Restrictions Apply for Travel to Cuba. Saying there should already be one in your room. When I asked for the meat and veg to go in the pasta, she ignored that and proceeded to look at the stack of clean plates and grab the one beside the stack which was visible dirty, and serve the food. Banking apps, eBay, or Facebook market place are all blocked here. No milk or cream. Let me start off by saying this was our first and last time. Everything in this resort could be described only in grandiose words, such as AMAZING, GREAT, PERFECT. Payments made by partners impact the order of prices displayed. This resort (The Reserve Paradisus) was sold as something it is not though. When the next person moved up, I said I was there first. The Reserve at Paradisus Varadero 0 Km. View Hotel . We chose to go at this hotel because they have baby club. With the cocktail shakers always in use, you can rejoice in a symphony of colours, aromas, nectars and flavours. How this Hotel received the 5 Star rating it has is an absolute mystery. No. I was upset when I started writing this so I told the front desk what happened. Is parking available at The Reserve at Paradisus Varadero? When the next person moved up, I said I was there first. Room types may vary. A 1,2 km de The Reserve at Paradisus Varadero. Location: Directly on Rincon Frances beach in . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Due to the Covid-19 health crisis, our hotel operations have been adapted to guarantee safety for our customers and compliance with regulations. The Paradisus Varadero Hotel is located directly on the beach of Varadero, within walking distance of an ecological reserve. Accompanied by an excellent selection of wines, the Oriental and Japanese Teppanyaki-style cuisine served in the Japanese restaurant takes guests on a journey of the senses with Asian flavours that you'll never forget. Had a large rain shower, everyone was walking with umbrellas, we didn't have one so we asked for 1, they said they will bring it to our room2 days ago. This is the lowest of the low. There weren't any featured drinks or suggestions to guests. Let me start off with, I have been to Cuba many times, so I know what you expect. Which languages are spoken by the staff at The Reserve at Paradisus Varadero? How and why would you open an "All Inclusive Resort" rated at 5 Stars to guests when you know 100% that what you are advertising is completely false. The beach is very clean, and the water is very blue. Food: The food was horrendous to be honest even for Cuba, I was given many excuses and reasons as to why but. Pastas, pizzas and other Italian classics are reinvented in this space dedicated to Royal Service and The Reserve. She was very accommodating and resourceful, all our requests were served in no time. 11.4 km from The Reserve at Paradisus Varadero. The worst though some of the tiles were chipped or cracked leaving many people with cut toes. What food & drink options are available at The Reserve at Paradisus Varadero? The next day he said he would take me to the store on the Resort and I could buy Vodka and Tequila using my credit card and he would reimburse me the amount in cash. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112615685', '');}, 'log_autolink_impression');Cuba and the beach is absolutely beautiful. Our Concierge can help you with preferential reservations for our resort services, services delivered directly to your room or help making all the arrangements for your stay in Varadero. From the time we arrived and sat at the bar to start our Vacation, the issues started. In 40 years of Travel, we have never felt so compelled to write a review. Save. Yes, free parking is available to guests. 0.1 km from Paradisus Varadero Resort & Spa. That never happened. Taking . The next day he said he would take me to the store on the Resort and I could buy Vodka and Tequila using my credit card and he would reimburse me the amount in cash. Tripadvisor performs checks on reviews. Canadians are their number one clientele, how could they be so stupid? Cash is best. I stayed in Royal Service at Paradisus VAradero in 2013. Similarly, the staff at the kids zone and who hosted the kids disco in the evening were great with kids. The main pool was green with Algae as there is a shortage of chlorine in Cuba. South Highway, Punta Frances, Varadero 42200 Cuba. They dont want their pecos because of the extreme inflation right now. We ended spending another $200 American ourselves for the balance of the week. They said they would let customer service know, let's see where that goes, I will post a follow-up. We spoke to a few other guests who also had ants in their rooms and multiple people had to change rooms due to lack of cleanliness and broken AC. I was at the pasta station, waiting in line, then as I was next, the cook helped someone else who cut in front of me. Varadero Beach. Also, i'm booked to go there at the end of March! Bring lots of Canadian dollars because thats what they want. Viajes Alertas Iniciar sesin. We returned from our Vacation on March 31st and with repeated messages to both him and the General Manager, we have heard nothing. The Reserve at Paradisus Varadero is a family-friendly section of Paradisus Varadero, located directly on one of the area's finest beaches and at approximately 30 km from the airport. Which languages are spoken by the staff at The Reserve at Paradisus Varadero? WTF! Thanks to our concierge. Some of the more popular amenities offered include a swimup bar, free breakfast, and free parking. We enjoyed ourselves very much with support of our concierge team Lilly and Dennis. We dined in 4 of them, and were delighted to see world-class service, great food quality and presentation. To escape from stress and deadlines, the ground floor boasts wonderful Suites, finished with subtle touches and extensive spaces. Cash is best. Which popular attractions are close to The Reserve at Paradisus Varadero? We ordered Vodka only to find out they didn't have any. We also feel Redtag should not endorse these Hotels with glowing ratings when they know this is not the case. Canadians are their number one clientele, how could they be so stupid? more. I couldn't believe that just happened. If the system detects something that potentially contradicts our. Here you can luxuriate in fully revitalising experiences in a multigenerational environment with differentiated areas for adults, groups and families. Our AC worked well but from talking to other guests it seems to depend room to room. J.& A Anderson, Resort was beautiful. What are some of the property amenities at The Reserve at Paradisus Varadero? I said I wanted ham in the sauce.so she spooned it on top with. Many other guests were up in arms. On day 4 we received an extra bottle of water 2 in 1 day! His response was to let him see what he can do. So, we asked for the Manager (Javier). Buzn. I definitely recommend working with them first thing to set up your reservations, excursions, and ask any of your questions. That must have really upset the cook. The goods honestly the cheese was good lol. We are beyond upset. 23 reviews. She gave me a dirty lookthen made my food. Covid has really hit the Cuba economy hard. The Reserve at Paradisus Varadero is a family-friendly section of Paradisus Varadero, located directly on one of the area's finest beaches and at approximately 30 km from the airport. Gin? We had a personal concierge Kamila, who was our guardian Angel and saving grace. Banks will give you the Cuban pesos Which nobody wants. Feb 16, 2022, 8:02 PM. You can stand there waiting to be served for 10+ minutes, locals were served 1st. A large family resort hotel in Varadero, this attractive low-key hotel is a good choice for those looking for a quieter experience in Varadero. Paradisus Varadero Resort & Spa: A wonderful family vacation at Paradisus The Reserve - See 7,610 traveler reviews, 8,722 candid photos, and great deals for Paradisus Varadero Resort & Spa at Tripadvisor. No lobster or fresh seafood. Food: The food was horrendous to be honest even for Cuba, I was given many excuses and reasons as to why but. Carrito. more, You seem to have JavaScript disabled. But no, the Hotel kept that information quiet for obvious reasons. Pools: Good size and enough pools for everyone and all types of activities. ever, and drinks. What food & drink options are available at The Reserve at Paradisus Varadero? There are more places to choose from in the, Frequently Asked Questions about The Reserve at Paradisus Varadero. French fries or really anything enjoyable. So, we asked for tequila. Surrounded by Caribbean flora and relaxing spots, the ground floor of the bungalows accommodates charming rooms with views and direct access to the pool. . These rooms are the perfect place for enjoying luxury as a family. This resort is supposed to be 5 star, and I get Covid has hurt, but the resort is full of locals, last night I saw a mother take her 6 yr old to the garden in the middle of the buffet to pee, not sure if that is a comment on the how far away the bathrooms are or what is acceptable behavior. lot's of rice, beans and what looked like road kill chicken. Claim your listing for free to respond to reviews, update your profile and much more. I was at the pasta station, waiting in line, then as I was next, the cook helped someone else who cut in front of me. Discover total relaxation. Very well run operation. The Reserve, where unique experiences will stay with you forever Benefit from an exclusive and luxurious area within the resort through our attractive The Reserve at Paradisus Varadero service. With its villas, luxury amenities, private swimming pools and views of tropical . This resort has 5 restaurants. We asked for more water especially even tipped the gentleman supplying the water and beer to no avail. THE RESERVE JUNIOR SUITE room at Paradisus Varadero Resort & Spa. You can get around banking apps by going to the full site. Booking the THE RESERVE JUNIOR SUITE room at Paradisus Varadero Resort & Spa. Reservations, transfers, etc, Discount (%) on massages at YHI-Spa (or outside of the Yhi Spa), Drinks service and refreshing wipes available on request, First pressing service free (two pieces per pax), Free late check-out guaranteed up until 14:00 hrs, Free late check-out until 4 PM (according to availability), In-room spa only for rooms with bathtub or whirlpool bath ($), Independent building with exclusive rooms, Personalised check-in/check-out at separate reception, Personalised welcome card with the guests name on arrival, Piscina swim up exclusiva en hoteles con swim up, Priority reservations at la carte restaurants, Towels for beach / Swimming pool in the room, The first to receive offers and promotions. 89 reviews. Everything in this resort could be described only in grandiose words, such as AMAZING, GREAT, PERFECT. BUT very poorly maintained broken and just flat out ripped off ladders, mounts with bolts just left in place. We voiced our concerns and said we can live with most all of the short comings buy we don't drink rum. To start, yes I have been to Cuba before and know what to expect lol. Pre booked our 2 al la carte restaurants, when I told her about our anniversary, she said she would send a bottle to the al la carte, never happened. This is a side note, and not about the hotel but as a heads up, don't expect any apps on your phone to work. If you have forgotten your password, please enter your email address to be sent a new password, REGISTRATION IS FREE AND ONLY PROVIDES ADVANTAGES, Due to the pandemic, we recommend you check the protocols and regulations issued by the Cuban Ministry of Tourism before starting your trip. Many drivers, driving around workers or talking, asking for a ride seemed to be an inconvenience (even if you tip each ride). I stayed in Royal Service at Paradisus VAradero in 2013. Treat yourself to all the intimacy and privacy you deserve in this dreamy space with a separate beach and pool area, spectacular sea views and a relaxing whirlpool bathtub. We recommend calling ahead to confirm details. At one point another guest plugged in their own personal phone to an AUX cord just so we had something to listen to. Its main attractions include spectacular rooms with access to private swim-up pools and highly personalised services provided by butlers or a family concierge . We ended spending another $200 American ourselves for the balance of the week. Algae growing on stools and walls, some pools shades of green. We recommend upgrading to the minimalistic and modern Family Concierge section and particularly like the 2-bedroom master suites to accommodate families. Claim your listing for free to respond to reviews, update your profile and much more. Cuban rum and some times beer. The girls were extremely professional and took care of our baby during our journey. The bar next to reception will welcome you to the hotel. What are some restaurants close to The Reserve at Paradisus Varadero? When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Refreshing drinks and la carte light meals are served by the adult's and children's pools, so you won't miss a second of your wonderful time by the crystal-clear waters. I take you advice then . Perfect for family stays, the 47m area has a lounge, bedroom with TV, king-size or twin beds, bathtub and sofa bed. If you continue browsing we will assume that you are allowing their use. We attended this Resort from March 24th-31st, 2022. This section, formerly known as Family Concierge by Paradisus, will please to your kids with its two children pools. The suites are spacious, impeccably clean and maintained. THE RESERVE JUNIOR SUITE (54) These rooms in the exclusive The Reserve at Paradisus Los Cayos section afford lovely views of the hotel's gardens and swimming pools (levels 1 and 2). The upgraded room is nice and proximity to kids pool and kids club (geared toward kids 3-7). victorialM7961LZ. Bring enough cash with you because I dont believe you can get it from their banks. And I really would have given this place the benefituntil what happened tonight. 806 Junior suites spread across 70 1.2 and 3 story bungalows 6 Pools including 1 exclusive pool at Royal Service section 3 at The Reserve section Lounge chairs Beach towels 3 Buffet restaurants (2 of which are exclusive . Pool bar at the reserve pool was not in use by no other than the staff choice it seemed. Here you can luxuriate in fully revitalising experiences in a multigenerational environment with differentiated areas for adults, groups and families. What are some of the property amenities at The Reserve at Paradisus Varadero? The royal service always had a cart or 2 waiting on them but the rest of us had to catch one like a cab in New York if we were lucky. Dont assume credit cards are accepted anywhere. We were not alone in our upset. The beach is very clean, and the water is very blue. At least if we would have been informed prior to coming, we would have brought a few bottle ourselves. Paradisus Varadero, Varadero. What do you have? Alternatively, you may use. you cannot go wrong with Paradisus resorts. Oh and yes the food isn't good.but that's to be expected for Cuba. This is the version of our website addressed to speakers of English in the United States. The same sheets and Blanket are put back on daily. There wasn't any bacon, potatoes. Click on the preview-image above to see the full-size version of this Property Map. Save. Staff were friendly and attentive. To start, yes I have been to Cuba before and know what to expect lol. They had fully stocked bars with all the varieties. Hand hygiene was lacking, I saw alot of cross contamination. Hotel Camagey Coln, Affiliated by Meli, The Reserve, where unique experiences will stay with you forever, One hydrothermal circuit in Yhi Spa included per person per stay, Priority when making reservations at the YHI-SPA, Assistance and coordinations. The. No. Our room was big and clean however there were ants everywhere in our room. We spoke to a few other guests who also had ants in their rooms and multiple people had to change rooms due to lack of cleanliness and broken AC. That is not how you run a business. To use our mobile site, please enable JavaScript. The food the FOOD, my goodness, we had to remind ourselves that we were in Cuba, because nothing resembled Cuba - delicious, plentiful food, with great variety. Chris, Hotels near The Reserve at Paradisus Varadero, The Reserve at Paradisus Varadero Features, Hotels near Tour Reynaldo in Kuba Day Tours, Hotels near (HAV) Jose Marti Intl Airport. Are any cleaning services offered at The Reserve at Paradisus Varadero? Entertainment was lacking in the pools. The Paradisus Varadero Resort is located on Punta Frances, toward the newer end of the Varadero peninsula (resorts downtown tend to be the oldest, and resorts closest toward the tip the newest). The spa was good--expensive--but clean, relaxing and good. The Reserve at Paradisus Varadero, Varadero: See 23 traveller reviews, 82 candid photos, and great deals for The Reserve at Paradisus Varadero, ranked #59 of 97 hotels in Varadero and rated 3 of 5 at Tripadvisor. Meli Pennsula Varadero . The bar in the main lobby is brutal. As for all royal service guests, we had la carte every night. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Are you interested in The Reserve at Paradisus Varadero ? Many drivers, driving around workers or talking, asking for a ride seemed to be an inconvenience (even if you tip each ride). But no, the Hotel kept that information quiet for obvious reasons. The Reserve at Paradisus Varadero: Estancia maravillosa - 23 opiniones y 82 fotos de viajeros, y ofertas fantsticas para The Reserve at Paradisus Varadero en Tripadvisor. All rights reserved, Assistance in organising excursions and visits. J.& A Anderson, Resort was beautiful. Our team checks each review posted on the site disputed by our community as not meeting our. No, sorry, we are out. The food was not good at all. Ask Jorge_Pedroso about The Reserve at Paradisus Varadero. Look at 22 photos of the property. Many other guests were up in arms. 5. There weren't any hand sanitizer stations on the resort. out cooking it, even though she had cooked it for the previous 2 people who were in front of me. We also learned from vacationers at other Hotels in the area as we walked the beach, that none of them had the experience we had. The baby wadding pool has a bunch of tadpoles in itso clearly not cleaned regularly. Own or manage this property? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You can obtain more information by consulting our Cookie Policy. The Reserve at Paradisus Varadero, Cuba: See 22 traveller reviews, 82 photos, and cheap rates for The Reserve at Paradisus Varadero, ranked #62 of 97 hotels in Cuba and rated 3 of 5 at Tripadvisor. Cleanliness, sanitation, and cross contamination a clear issue. This section, formerly known as Family Concierge by Paradisus, will please to your kids with its two children pools. Nearby attractions include Varadero Beach (1.6 miles), Cueva de Ambrosio (0.7 miles), and Varahicacos Ecological Reserve (4.6 miles). Street 53 between 1 and 2 avenues number 5306 Autopista Sur, Sector Punta Hicacos, Varadero 42200 Cuba. Are there opportunities to exercise at The Reserve at Paradisus Varadero? THE RESERVE AT PARADISUS VARADERO. The rooms measuring 113.2 m with views of the gardens and the pool are designed to please every member of your family. Absolutely no beef anywhere on the resort. Multiple times on multiple days the resort was without waters. /es/hoteles/cuba/varadero/the-reserve-at-paradisus-varadero It just got worse. Cleanliness was a bit of an issue at times as weel both at pool bar and main bar, but in all fairness volune was alot. The range of delicacies of the international cuisine will captivate your taste buds, as you savour the delicious breakfasts, lunches and dinners offered by its unique cuisine. Let me start off by saying this was our first and last time. So I put my plate down and walked out of the buffet. We drink Vodka and Tequila. We were not alone in our upset. Public washrooms: Were clean but toilets wouldn't flush and/or couldn't wash you hands (due to no water I assume), also if you got lucky there was toilet paper. Hand hygiene was lacking, I saw alot of cross contamination. Pools: Good size and enough pools for everyone and all types of activities. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. His response was to let him see what he can do. Other than that, I would not recommend you go here, not a Cuban 5 star. Caribbean Riders Kite School. Luckily The Reserve pool was not green. Features, facilities and services for THE RESERVE JUNIOR SUITE room. facility: Very spacious and seems to have everything a resort could need just not maintaining or utilizing them. I would like to mention the manager Philip, he was very receptive and helpful. If you wanted a drink you needed to get out of the pool to get one. Benefit from an exclusive and luxurious area within the resort through our attractive The Reserve at Paradisus Varadero service. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. No not a universal, so the next day they got an LG, just not programed to this TV. They dont want their pecos because of the extreme inflation right now. Kamila is a real treasure to the resort. ever, and drinks. 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