Your notification type will depend on whether your phone number was added to the shipping label and/or if youre using the FedEx Delivery Manager app. We recommend using one of the following browsers to access this site. You can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. TTY: 1.800.238.4461 24 hours a day, 7 days a week, Need technical assistance? * FedEx Text Message Tracking is supported by most wireless providers in Canada but may not be available to all users. With FedEx Tracking, you can easily manage all of your shipments with 24/7 access to essential online tracking information, documents, images and more. Customer support. Improve customer service and reduce complaints by communicating any potential delays. Well explain the different package and delivery statuses you may see when tracking your package. Specify the product name, item number and description of the part when making your inquiry. First, youll need to find where your package is being held. FedEx International Economy Freight. Yes, it is. Gather your documents and apply today! Note that Internet Explorer is no longer supported. We will notify you if your claim requires an inspection. FedEx Express & FedEx Ground Service Guide (PDF) - Effective August 1, 2022. - When all your claims show the green icon, youre ready to submit your batch claim. Track your package. You can share that code with someone, and they can use it to pick up your package for you, as long as it doesnt require an adult signature. Hours vary from location to location. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. To learn where your package is being held, youll need to. Use your customized tracking dashboard to get visibility of up to 20,000 active shipments. Call us at 1.800.GoFedEx 1.800.463.3339. For your import, export, or domestic needs, heavy or lightweight, urgent or less time-sensitive, FedEx has the solutions and the reliability you can count on. If you have questions, call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. NEED HELP? Log in to check the status of your claim online or to request email updates. Get help navigating global trade regulations, including compliance, classification, customs, and more. Priority Mail Express 9270 1000 0000 0000 0000 00 EA 000 000 000 US. You can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. If you bring your package in or drop it off after the last pickup time, it will ship the next business day. Wait for a notification via text, automated phone call, or email letting you know that your package is ready to be picked up. With a variety of U.S. and international shipping services and tools, FedEx has all of the options you need to get your packages, envelopes, or freight delivered on time. FedEx International Priority Express. Check out our FAQ Hub, where youll get answers to the questions we get asked the mostabout tracking, delivery, account management, billing, and claims. News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content and other products and services. This means well try to deliver the package to the FedEx location you indicate in your request to redirect it instead of the original delivery address. Anyone who lives at the same address as you can pick up your package. Visit our FAQ page at Vans. Flexible reporting Log in to view, download and share your claim reports up to 12 months after you file a claim. Select hold at location when you create the shipping label (FedEx Express, Have the shipper send their package to an alternate address thats unaffected by the service disruption (FedEx Express or FedEx Ground, Reroute requests are subject to restrictions and additional transportation fees and surcharges. Got a question? Disclaimer . Priority Mail International CP 000 000 000 US. Customer Service. Service fees are in addition to government fees. - Attached digital images of your shipments packaging and/or contents. We recommend using one of the following browsers to access this site. Youll receive a QR code that makes picking up your package a snap. For more information, visit Data Security Page, FedEx service alerts and shipping updates. Were adjusting our networks to better enable us to continue delivering much-needed goods and services during ongoing market constraints.. FedEx Express and FedEx Ground. Sign Up. After that, well return it to the shipper. Read more about tracking and managing deliveries. Upload and attach any digital images of your shipments packaging and/or content to send with the inspection report. Didnt find the answers you need online? FedEx Customer Service Number India: The company is committed to delivering quality services and if you need any assistance about the company courier services, you can make a call using below Contact Details. Access the shipping information you need more easily with our online visibility tool, My Global Trade Data. Get tracking, reporting, and up to five years of documentation. Or use one of these numbers if you need U.S. TDD services, or billing or international support. Track their package, then contact the shipper and ask them to request to redirect it to a nearby service center to be picked up. Step 6: Submit your batch claim - Review your information and submit your batch claim. tracking terminology and delivery statuses, FedEx Service Alerts and Shipping Updates. Get tools and tips to make managing all your packages easy. For help ordering a gift, click to call our customer support line or reach us directly at 1.800.580.2913 FedEx), please track your order through the link in your shipment confirmation email. If youve been notified by FedEx that your package is ready for pickup, youll need the tracking number or door tag and a government-issued photo ID that includes the recipient's address. Check out our FAQ Hub, where youll get answers to the questions we get asked the mostabout tracking, delivery, account management, billing, and claims. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Requests made prior to midnight the day before scheduled delivery should be available for pickup the next day. Want to learn how to properly pack your items to help them arrive safely?Our guide will teach you how to pack like a pro. Once redirected, you can pick up packages on your schedule at locations that are convenient to where you work or live. Need more help finding the right solution? Sign up and start redirecting packages, placing vacation holds, getting alerts and notifications, specifying delivery instructions, and more. Via FedEx Express or FedEx Ground services, Request to redirect the package to a FedEx location to be held for pickup., Request to reroute the package to a different address by calling 1.800.GoFedEx 1.800.463.3339., Have the package returned to them by calling 1.800.GoFedEx 1.800.463.3339., Request to have the shipment held at the destination service center for the recipient., Request to redirect their package to a FedEx location to be held for pickup., Request to reroute their package to a different address.. Our top priorities are the safety and well-being of our team members and providing the best service to our customers. Just log in and select a location near you. We are temporarily suspending all Russian and Belarusian services until further notice. Get the most up-to-date status of your packages from pick up to delivery and everything in between. Message and data rates may apply. Shippers can also call Customer Service at 1.866.393.4585. Secure payments Save paper and receive your claim payments faster through Electronic Funds Transfer (EFT). For freight claims, please send supporting documents to file.freightclaim@fedex.com. Looking to ship internationally? If you need support or more information, contact FedEx in Mexico by email or phone. Seasonal weather events (such as severe winter storms or wildres) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments. Read the, Reroute requests are subject to restrictions; packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the, To request a hold, shippers should go to the. Or sign up for FedEx Delivery Manager to get automatic photo notificationsplus lots more. To speed up your claim process, upload supporting documentation for your FedEx Express or FedEx Ground claim as soon as you get it. FedEx Logistics helps you formulate the best plan for moving your freight around the globe. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. Select Manage Delivery, then Hold at Location. Contact the recipient to make sure theyre able to receive a package in the event there is a shipping delay. TTY: 1.800.238.4461 24 hours a day, 7 days a week. Improve customer service and reduce complaints by communicating any potential delays. TEXT 29372 TO CHAT WITH OUR VIRTUAL AGENT. Learn how we're working to help protect you and how you can protect yourself. Please check the email containing your QR code label for a list of participating drop off locations nearby. To create, customize, and track a FedEx SameDay U.S. shipment, go to fedexsameday.com. Ukraine, Russia, and Belarus Service Suspension. With a variety of U.S. and international shipping services and tools, FedEx has all of the options you need to get your packages, envelopes, or freight delivered on time. Learn how you can take more control of your shipments. Print a return shipping label for your shipment or find a location to drop off your prelabeled package. Sending an email to track@fedex.com. Rarely, additional time may be needed to get the package to the new location, depending on when the redirect request was made. Check out our FAQ Hub for a wide range of self-serve solutions. How can we help you? Our team is happy to help. Allow for extra shipping time to compensate for delays. Get the power to stay on top of your deliveries, redirect packages, and create new shipments, all from your phone. You should get a text, automated call, or email notifying you that your package is ready for pickup. When winter weather, power outages, natural disasters, or other conditions out of our control create delivery disruptions, we'll keep you in the loop through our service alerts. We recommend using one of the following browsers for an optimal website experience. To create, customize, and track a FedEx SameDay City shipment, go to samedaycity.fedex.com. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays. Or they may not allow recipients to change the destination once the shipment is in transit. Check this page for our current service alerts. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Use it to handle everything from inventory to suppliers to transportation and more. We recommend using one of the following browsers to access this site. The email is typically vague and provides little or no details of the shipment. With FedEx Tracking, you can easily manage all of your shipments with 24/7 access to essential online tracking information, documents, images and more. Simply download and complete the Inspection Report (400 Kb PDF). We're here to support you through each stage of your shipping journey. And be sure youre getting the most out of FedEx Delivery Manager by downloading the FedEx Mobile app. On the back of your door tag, you may also have the option to fill out a form and leave it with your signature, authorizing a next-business-day redelivery. Simplify cross-border shipping and clear customs with help from the experts. Note that Internet Explorer is no longer supported. Privacy Policy. Discover how to manage deliveries, request a hold, and more with FedEx Delivery Manager and Hold at Location services., Get details on what packages are eligible to be held at a location near you, how long a package can be held, and more.. Be prepared You will need your tracking number to submit a claim online. Visit our shipping guide to learn how to choose the right shipping solutions. For more information, visit Data Security Page, Create a shipping label and choose a drop-off location or schedule a pickup. FedEx Service Guide Review our shipping services, rates, and terms. Call FedEx Customer Service: 1.800.463.3339. FedEx Delivery Manager will allow recipients to select only eligible delivery options. and reviews your required documents, and FedEx Office offers the photos, printing, and shipping of your application. We have updated our list of supported web browsers. We recommend using one of the following browsers to access this site. Step 1: Log in to fedex.com - If you dont have a FedEx account, find the type of account that's right for you. Phone Number: 022 2571 4444. All for free. Claims for undelivered or lost shipments must be filed within nine months of the shipment date. Contact FedEx Express customer service in Hong Kong through our contact number or email for any support, inquiry or more information. For even more convenience, download the FedEx Mobile app to see photos, track packages, and manage shipments. Shippers can also call Customer Service at 1.866.393.4585. Whether youre shipping holiday gifts or consumer goods, you rely on us. Didnt find the answers you need online? Call FedEx Technical Support: 1.877.339.2774. Certain options may not apply to specific deliveries. Customer support. File a claim for shipments that are damaged, lost, or missing contents. While FedEx does offer live chat as a way to get help, they also have a phone number. For even more convenience, download the FedEx Mobile app to view all your packages and manage shipments with ease. If your name doesnt match the name on the package label, youll need the tracking number. Our team is happy to help. Note that Internet Explorer is no longer supported. Find out how to redirect a delivery, drop off packages at convenient retail locations, and more. Check our last days to ship to deliver in time for the holidays. Contact FedEx Express customer service in Australia through our contact number or email for any support, inquiry or more information. Maintain the shipments original packaging (including cartons and contents) for inspection and keep them until your claim is resolved. To request a hold, shippers should go to the FedEx Freight Locations page, enter the ZIP code to find the service center nearest the recipient, and call the service center to request the hold. You can also search for participating locations near you. They can bring a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement with them as proof. By analyzing what youre shipping, where its going, and when it needs to be there, we can help you create a logistics scenario that meets your schedule and your budget. To get started, click the link below and select your concern from the drop-down menu. FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. If you need support or more information, contact FedEx in India by email or phone. We recommend using one of the following browsers for an optimal website experience. FedEx Home Delivery can deliver items up to 150 lbs., up to 108" in length, and 165" in length plus girth (L+2W+2H). FedEx will hold your FedEx Express or FedEx Ground package for up to 7 days. Please take a moment to fill out our Employee Recognition form to let our team know about your experience. The best phone number for FedEx is their 800-463-3339 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Get tons of useful tips, tutorials, and how-to guides for everything from creating a label to packing a bike., Create, print, and manage shipping labels, Receive delivery alerts and tracking notifications. When such situations arise, we work vigorously to assess those issues and take any necessary actions. Step 2: Select the File Batch Claims tab and download the template Step 3: Fill in your claims data and save your file Step 4: Use the Browse function to select and upload the file - Your uploaded claims will appear at the bottom of the page. We recommend using one of the following browsers for an optimal website experience. From the options provided, choose the location where you want to request your package to be sent. Then we help you execute it. Your email address will not be published. Request an adjustment for the FedEx money-back guarantee. Click here to find answers to the most popular questions. For more information, visit Data Security Page, Check the hours of FedEx locations near you. Need technical assistance? In total, there are 7 ways to get in touch with them. - Enter your tracking/PRO number. For Freight claims, please send supporting documents to file.freightclaim@fedex.com. As previously communicated, locations in Ukraine have been temporarily closed and inbound and outbound services to Ukraine have been temporarily suspended. To request to reroute a package, recipients should. Find out what you can do when a disruption or delay occurs. All you need is your tracking number. We will notify you if your claim requires an inspection. Priority Mail Express International EC 000 000 000 US. Then we help you execute it. We recommend using one of the following browsers to access this site. Please continue to use your tracking number to access the most up-to-date information regarding your package. You can also use our free FedEx Delivery Managerapp to request that your package be held for pickup. Theyll need the tracking number and a government-issued photo ID that proves they live at the same address as the one on the package label. Sending an email to track@fedex.com. Leverage customized solutions for warehousing, fulfillment, technology, and more. Account management You determine who can access your accounts claim filing, status and reports. Scheduled delivery is now pending means that every effort is being made to deliver your package as soon as possible.Delivery commitments change based on the type of delay and our effort to mitigate the delay. FedEx Delivery Manager keeps you informed of your shipments progress, so you can make decisions that improve its security and ensure convenience. Skip to main content Skip to main menu Skip to footer. Check our last days to ship to deliver in time for the holidays. Was your shipment late? Check our active service alerts to see if any impact the packages origin or destination area. Message frequency varies per user. How can we help you? Contact Number: 1800 22 6161. Contact FedEx Australia by sending us with your enquiries / suggestions / comments, and we will get back to you as quickly as possible. Our team are happy to help. Learn more about how to track by email. Sign up for electronic funds transfer (EFT) today. Our team is happy to help. When filing a claim whether you send it online, by mail or via fax keep in mind these key tips: File promptly You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Contact FedEx Express customer service in Japan through our contact number or email for any support, inquiry or more information. Learn how FedEx Delivery Manager can help you protect your deliveries. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. FedEx International Priority FedEx International Economy Maximum weight - 68kg Maximum dimensions (cm) - 274 (L), 330 (combined L & W) FedEx International Priority Freight. Ship to 220+ countries and territories with personal support in global markets. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. - You can save your claim at any time and come back to it later. If you still need help, call 1.800.GoFedEx 1.800.463.3339. Access additional logistics tools, get the latest info, and find us at upcoming events. Need help with a delivery or shipment? Be sure to stay up-to-date with the latest regulatory news and alerts. Our top priority is the safety of our team members and their families, and we are providing direct financial assistance to them and the affected communities. How do I contact customer service? We recommend using one of the following browsers for an optimal website experience. - Enter your tracking/PRO number. View the latest business news about the worlds top companies, and explore articles on global markets, finance, tech, and the innovations driving us forward. By analyzing what youre shipping, where its going, and when it needs to be there, we can help you create a logistics Youll also have the ability to notify others about their shipments status via email. To request to redirect a package, recipients should. For FedEx International Next Flight shipments, call 1.800.974.7333 to request a rate quote or schedule a pickup. For more information, visit Data Security Page, Sign up for electronic funds transfer (EFT) today. For example, some shippers may restrict certain delivery options. Check out our instructional guides to help you pack like a pro. 7 a.m. to 10 p.m. CT Monday through Friday, Update your account and contact information. Occasionally, technology and network updates or issues can cause service disruptions or impact our customers. Take packing and shipping into your own hands. Weve changed the name of the service from FedEx SmartPost to FedEx Ground Economy. Find answers to common questions in our FAQ Hub. When your package is delivered to the FedEx location, youll be notified that the package is ready for pickup. - Print your case number page for your records. For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. Get an email at 2:41 pm 12-5-22 that package delivered, but there wasn't a package delivered. No one likes worrying about a missing package. - As you make corrections and add documentation, click Refresh Table to view updated status based on your most recent changes. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. Review your information, submit the claim form, and print the case number page for your records. Schedule reporting and view your claims report for FedEx Express and FedEx Ground throughFedEx Reporting Online. Get custom shipping solutions for importing and exporting LCL or FCL shipments. FedEx Freight 100 Series Rules Tariff (PDF) - In a few simple steps, you can request to redirect an incoming package to a safe and convenient location near you. It's easy to request to hold a package for pickup at a convenient location near you. How can we help you? FedEx will hold your package for up to 7 days for both FedEx Ground service and FedEx Express we were able to meet the request, go to the location you selected. Go to our tracking page and enter your tracking number. In the event a business is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. With the ongoing pandemic, air cargo capacity remains limited. Get in touch with customer support through email, phone, or social media. To purchase a part, please contact Customer Service at 1-800-444-3353, Monday thru Sunday 6am to 6pm (PT), or via email. If your ID address doesnt match the package label address, youll also need your tracking number and an alternative form of ID. Get in touch with customer support through email, phone, or social media. Drag and drop documents from your computer to your claim. You can use a utility bill or statement, health or auto insurance card, property statement from a county or city website, or credit card statement. If the address on your ID doesnt match the address on the package label, youll also need to bring an alternative form of ID. For more information, visit Data Security Page, Find phone numbers by country and service type. They can also use an alternative ID to prove they live with you. We have updated our list of supported web browsers. FedEx will attempt to contact you by phone or email once its processed and ready for pickup. Get help managing day-to-day transportation activities so you can focus on your business. Learn more about tracking terminology and delivery statuses, and stay informed by signing up for email notications. The difference is the timing of the request. Contact FedEx Canada today to get the answers to your questions. Continue to check this FedEx Service Alertspagefor updates. If you need help packing your shipment, we can guide you on how to pack and get the supplies you need.. Step 5: Review and update your batch claims - FedEx saves you time by reviewing your batch claims for errors before you submit them. If a delivery requires a signature or if the package cant be left at your home, we may deliver your package to a nearby secure location for pickup, such as your local FedEx Office or Walgreens store. Explore FedEx shipping options and manage your shipments today! and youre looking for an affordable ground option, you can ship your heavy items with FedEx Freight. You may not be able to control the weather or a parade, but you can take more control of your shipments. Our team is happy to help. We have updated our list of supported web browsers. Use the Fedex.com site to login to your FedEx account, get your tracking status, find a FedEx near you, learn more about how to become a better shipper, get online print offers, or get inspiration for your small business needs. In both instances, well happily hold your package for pickup at your convenience for up to 7 days. Whether you need to sign for your package or want extra security, let us hold it for you. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. We have updated our list of supported web browsers. Our team are happy to help. Request to have the shipment held at the destination service center for the recipient. Contact FedEx Express customer service in Indonesia through our contact number or email for any support, inquiry or more information. Customer Care Number: 1800 209 6161. See the three steps below for more information. - Message and error alerts will guide you through the claims that require further attention. How can we help you? Customer Service Customer Service. If you frequently ship or receive multiple packages at once, service delays are sure to be a concern. E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. Easy filing Start your claim without logging in by entering the shipment tracking number. How can we help you? Got a question? FedEx Office offers fast and convenient passport services to help you get travel-ready quickly. The Money Back Guarantee is currently suspended for all FedEx Express services in Europe until further notice. Convenient claim access Log in to pre-populate your claim details, check the status or cancel your claim. Is FedEx SameDay like a courier service? Help your packages arrive on time and in good condition with proper packaging, taping and labeling. How can we help you? If you requested your package to be held for pickup and we were able to meet the request, go to the location you selected. Use these instructions to file a single claim using a two-step process, or up to 200 claims at one time for FedEx Expressand FedEx Ground shipments from: For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at1.800.463.3339. Start a live chat with one of our customer representatives to get personalized support. Give them to the team member and sign for your package. Log in for the best experience and access to more features. Do you have questions about shoe size, shipping, orders, custom products, or more? A request to redirect a package to be held at a location for pickup is made after the package has been shipped. If youre shipping or receiving a package that could be affected by a FedEx weather delay or other cause, there are some actions you can take beforeor even afterits shipped. DTDC Courier Charges from Hyderabad to Bangalore, DTDC Courier Charges from Hyderabad to Mumbai, DTDC Courier Charges from Hyderabad to Chennai, Sampark Logistics Customer Care Number, Email Address. Subject: We need to talk to you We need to talk to you about your parcel write us at fedex.expressbn@yahoo.com.hk or call +2347038680000 Our guide will walk you through what youll need to ship your package. Review our shipping services, rates, and terms. Need technical assistance? Find out about the solutions, tools, and expertise we deliver. How can we help you? New offering aimed at increasing merchant competitiveness in the e-commerce space by improving customer engagement and providing enhanced shipping options MEMPHIS, Tenn., and REDMOND, Wash. Jan. 24, 2022 FedEx Corp. (NYSE: FDX) and Microsoft Corp. (Nasdaq: MSFT) on Monday announced the next solution as part of their multiyear Youll need to bring your tracking number, government-issued photo ID, and your door tag number. Although your package may be at a local facility, it wont be available for pickup until processed. The COVID-19 pandemic has created record-breaking shipment volumes. FedEx SmartPost is the previous name of our contractual, cost-effective shipping service for low-weight, nonurgent packages. Were happy to look into it for you. With FedEx Delivery Manager, you can track packages, receive notications and alerts, request package redirects, and even tell us not to ring the doorbell. Registered Mail 9208 8000 0000 0000 0000 00 Signature Confirmation 9202 1000 0000 0000 0000 00 Want even more convenience for your claims? Click here to view current conditions affecting pick up, shipping and delivery services. Submit online or email the completed report and images to the email address indicated on the form. Please maintain the shipments original packaging (including cartons and contents) for inspection and keep them until your claim is resolved. Call FedEx Customer Service: 1.800.463.3339. Enter the Come In & Cash In Sweepstakes and earn an entry every time you pick up or drop off a FedEx package at any participating Dollar General location. - Complete the online claim form. Calculate shipping rates, create a shipping label, find supplies, nearby stores, and more. Attach supporting documents You can file a claim and include supporting documentation, or add it later. Track Orders Returns Help Center Pickup & Delivery Product Email. Simply drag and drop documents from your desktop to your claim form. Note that Internet Explorer is no longer supported. Claim preferences Set up account preferences for notifications, proactive emails, claim payments and administrative functions. Step 1: Complete the online claim form: Start a claim Created with Sketch. If you need support or more information, contact FedEx in South Africa by email or phone. Check the hours of FedEx locations near you. The last pickup is the last time packages are picked up from a FedEx location or drop box on a particular day. With extended business hours, you can stop by the location listed on your door tag to pick up your package on your schedule, as early as the same day. Youll receive a text, automated phone call, or email. FedEx will hold your package for up to 7 days for both FedEx Ground. Recipients can also call the shipper and ask them to request to redirect the package to a FedEx location. Use these instructions to file claims for FedEx Express, FedEx Ground and FedEx Freight shipments from: For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. Return a package with FedEx. I requested my package to be held for pickup at a FedEx location. Call FedEx Technical Support: 1.877.339.2774. Were here to help you find the answers that you need. Service / Sample Number. Our team are happy to help. The carrier will have the most up-to-date delivery status. New Customer. Maximum weight - 997kg. Documents could include a signed statement indicating the reason for dispute along with any new relevant information. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Note that Internet Explorer is no longer supported. Packages that are redirected to a FedEx location after they were shipped are usually available on the original delivery date. We recommend using one of the following browsers for an optimal website experience. FedEx Logistics helps you formulate the best plan for moving your freight around the globe. For specific shipment status information, please trackyour shipment at fedex.com. As more people shop online to avoid crowds in stores, those numbers have grown even more. Request to redirect a package that's already heading your way to a secure FedEx location for pickup. Global Order Logistics gives you SKU-level visibility for managing ordersfrom initiation to delivery. Enjoy free peace of mind with photo confirmation. If you use FedEx Delivery Manager to request to redirect your package, youll receive a QR code. For more information, visit Data Security Page. Youll need a government-issued photo ID. For damaged items, attach documentation such as proof of value (invoice or appraisal) and photos of the damage. If its a missed delivery, youll need to track your package. Note that Internet Explorer is no longer supported. New Customer. Submit online or email the completed report and images to the email address indicated on the form. If the address on your government-issued photo ID doesnt match the address on the package label, make sure to bring an alternative ID with a matching address. Bring the door tag or tracking number and a government-issued photo ID to your pickup location. As mentioned above, Hold at Location/Redirect to Hold, Re-route and Return to Shipper are additional options. We are deeply disturbed by what is happening in Ukraine, and our thoughts and solidarity are with the people affected by this ongoing violence. You can pick up your package any time after that during normal business hours. Supporting documents can include: - Scan of FedEx US Airbill, FedEx Ship Manager printout, and/or FedEx Ground Pickup Record - Photos of package and damaged contents (if applicable) - Serial number(s) of damaged or lost merchandise - Proof-of-value documentation, such as: - Copy of original invoice from vendor/supplier - Copy of retail invoice/receipt - Final confirmation screen of an online order with proof of payment - Itemized repair invoice or statement of non-repair - Appraisal(s) - Expense statement. Open an account to save 30% off FedEx Express, access time-saving tools, and more! Open an account to save 30% off FedEx Express, access time-saving tools, and more! E-mail, call, or chat with support representatives to find answers, information and resources to all your shipping needs. As a customer, you may receive preprinted labels that still have the FedEx SmartPost name on them. FedEx International Premium and FedEx International Express Freight Terms & Conditions. We recommend using one of the following browsers for an optimal website experience. - Select your claim type. Use FedEx Billing Online to quickly view, manage, and pay your invoices. Service Guide. Recipients can also call the shipper and ask them to request to reroute the package to a different address. How can I talk to a real person? If youre not sure which location you chose, call Customer Service at 1.800.GoFedEx 1.800.463.3339. Call FedEx Customer Service: 1.800.463.3339. Just enter your tracking number to get started. We recommend using one of the following browsers to access this site. We have updated our list of supported web browsers. If your shipment is over 150 lbs. You can dispute your claim by adding supporting documents to your existing claim. If you have questions, we have answers. Learn more about how to track by email. We have updated our list of supported web browsers. 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