Submit Palladium Travel Club Membership Levels To Obtain 10% OFF Get instant promo codes with up to 10% OFF on annual subscription SHOW DEAL 5% OFF Deal Catch 5% OFF Discount Code Avail of this latest coupon code of 5% off, lay back and get relaxed. FAQ - Where can I find Information on ALL the Puerto Aventuras Resorts? The onion rings were very good and the bartender was such a nice guy. Best price guaranteed >. In addition to trial memberships, there are three basic levels of me,bership: Junior, Governor, amd Presidential. Discover the benefits offered by PALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our hotels and resorts.. You'll receive 2,500 points when you register. As with any All Inclusive resort, it's your own fault if you starve. The Jerk Hut (located on Sunset Beach at the far west end of the property) was the culinary highlight of the trip. Overall, the Grand Palladium scored a 5 out of 10. The chicken was perfectly spiced and cooked on the open grills, and the hot bbq sauce was amazing. Grand Palladium White Sand Resort & Spa: Palladium Travel Club - a nightmare - See 5,801 traveler reviews, 6,002 candid photos, and great deals for Grand Palladium White Sand Resort & Spa at Tripadvisor. and how do you join and what are the benefits? I'm still waiting for the email and my booking.On Sepember 4 I received another sale pitch if I pay off another 2 yrs I would receive another promotion. My point is that you need to plan on doing a lot of walking, hill climbing, and stair climbing to navigate this resort. If you bargain and hold out the Club will reduce the number of weeks purchased, from sixty to twenty. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. I tought that was extremely Fishy!!!!!!!!. We went in August, so the heat and humidity was stifling to say the least. Membership levels. So, if the contract states standard, jr suites, loft jr suites, and jr suite plus, how do we get to the other levels, or multiple bedrooms? If you want to level up and explore every path, you just need to keep enjoying experiences at Palladium Hotel Group hotels and earning more Elite points. They book your reservations for you at the a large carte restaraunts.We did an exchange through RCI and we're put into the Travel Club but this was royally screwed up and it left the travel club personnel and us with trying to sort it out.Bottom line, I have stayed in numerous all inclusive resorts in many locations and while I really enjoyed Jamaica and the area we were in, I probably would not do this particular resort again.Ricardo the the Travel Club bar and Jonathon at the pool bar were awesome and made the stay better every day. There was not wait time at all, the most we waited was probably 5 minutes in all the restaurants we tried.The other couple we met tried the Mexican restaurant as well and it was SUPER BAD! and how do you join and what are the benefits? We sign up for the 10 years package and paid over $2000.00 usd in June. It was our pleasure having you.Kind regards. I just wouldn't do it. They are hit or miss. We did Dunn River Falls one day- which is a must. While we are delighted to know that you had chose to stay with us, we regret hearing that they were some areas that were not as satisfactory.We would like to apologize for all the mentioned inconveniences experienced during your stay and at the same time we assure them that the necessary actions has been taken to ensure we maintain the standards we are known for.We know we cannot change what had already happened, but we are grateful for the constructive criticism because same will helped us to identify and focus on any possible deficiencies that may exist. There are also discounts and coupon books for other services. The membership starts at about $15K and goes up to like $70K, depending on the level and duration that you choose. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. The second basic level is governor level, which give access to additional room types such as one bedroom suites. We requested and were given robes, as they were not offered otherwise. EVERYDAY is the same exact food and for the most part they have way to much sweet stuff(Pancakes, churros, donuts, crepes, cake).On the 3rd night, we went to the Jamaican restaurant, my husband ordered the curry goat and I ordered a pasta(I really thought no one could screwed up a pasta)WELL..i was wrong!!!! Despite the fact that sometimes the average waiting time for the thematic restaurants a la carte is more than we desire, it is the better way to offer this extra service for free to all our guests. I would like to point out more about this system. As a member, Palladium Travel Club offers you endless possibilities to change your way of travelling forever. When they are selling you they say they guarantee you a spot in the hotel . more. Grand Palladium R, Asst. Palladium Hotel Group has 8 very clearly defined options to satisfy every single travel need you might have. The water was beautiful and there are guides there that will help you up the fallsevery step of the way. Do it. TERRIBLE customer service and unwillingness to do ANYTHING. They apoligized by saying they had giving us the wrong bracelet. Palladium Travel Club is the Palladium Hotel Group Vacation Club that offers a tailored program with exclusive benefits for all its members. Exclusive promotion for Palladium Travel Club Members, Guests, and Referrals. While there, we attended a presentation for the Palladium Travel Club, which offers access to other Palladium resorts. FAQ - Are there any live webcams of the area? It sold you the club membership in a high-pressure environment, when your defenses were at their lowest, while you were on vacation, and it should immediately refund the money. 3; 4; 5 years, 10 months ago. The final variations are Ambassador and Signature. and how do you join and what are the benefits? The pools, saunas, and other amenities of the spa were very nice. A variation of this level offers access to Royal suites junior suites as well. Reply Report inappropriate content The biggest advantage is that others can use the weeks. THE PROPERTY: The Grand Palladium is a sprawling property that is split into two resorts with the Lady Hamilton side on the left, and the GP Jamaica side on the right. the staffRUDE! Good or bad experiences? We bough one to cancel it 10 days later. It had a smoked flavor through it and it was full of mussels, and shrimp. They do offer shuttle service around the resort but they are not in a hurry to get to you when you call or ask for a cart.Room service is an absolute joke as it took 2 hours to get 2 appetizers.Food in buffets were the same everyday and was true "resort food". The restaurant wasnt full, so we couldnt figure out whey the service was so inconsistent. Ambassador memberships must be at least governor level while I believe that Signature memberships are presidential level. I was so happy about that since the shuttle don't past as often and you will be walking ALOT!!! I dont think that many resort guests realize there is a jerk hut on the propertyeither that or its just too far to bother getting to. The prices were okayjust pay attention to the signs and specials. PLUS 16 dollars for 1 picture??? and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. We sign up for the 10 years package and paid over $2000.00 usd in June. Please feel free to contact us if there is anything that we can do to assist from this end.Kind regards. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. I was happy we were in villa 12, which is close to the main pools, restaurants and buffets. 4.4K members Join group About this group A support group to allow Palladium Travel Club members to share information, network, and promote a stronger PTC community. When first became members, we got the Blue Travel Club bracelet, then my wife and I went to Royal Suites for a drink and we got kicked out by a lady name Carmen, she told us that we were not priviliged enough to be there. !The room was nice and I was happy we were on the first floor, we didn't have to be going up and down the stairs as there's no elevators. ColonialKantenah, Directora de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review. We would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay. Unless you're a returning guest, you can't make a dinner reservation. We have been members for 3 years now and purchased after staying at Grand Palladium in Jamaica for our third time. It appears that all they do is offer to sell you things that's not delivered and pocket your hard earned money.More, Dear Guest,First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Hotel. And at each level, the benefits and exclusive treatment get even better! *Access to over 8, 000 destinations. Whenever we had somebody giving us a good service we tipped! Thanks. These are for access to these specific room types which are exclusive to the Travel Club. I am not sure if is a cultural thing but it's pretty bad!! Here are the exclusive services that you will enjoy if you purchase The Signature Level service: Exclusive access to our Gravity Sky Lounge with Infinity pool and bar service, from 10am to 7pm. Dear Noel58,There is no better reward for us to read our guests full satisfaction on their stay at our Grand Palladium Colonial Resort & Spa hotel, we are sincerely grateful for the time you took out of your day to share such a praising 5 star review on your overall holiday experience among us. Grand Palladium Jamaica Resort & Spa: TRAVEL CLUB MEMBERSHIP IS A JOKE- WASTE OF GOOD MONEY - See 12,921 traveller reviews, 10,403 candid photos, and great deals for Grand Palladium Jamaica Resort & Spa at Tripadvisor. Not combinable with Black Friday or Black Travel 2021 offers. I list the. Hotels in Ibiza, Spain, Mexico, Dominican Republic, Jamaica, Brazil and Sicily. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The highest basic level is presidential. It is a scam and they will never help you with anything. Taxes and fees that are shown are estimates only. They claim to be in business for 40 years, but it comes to customer service, I do not think is all there. The staff in the stores hover a bit too much I think. For sure we will be able to get over your expectations in the next time if you consider to give us another opportunity. Up To 15% OFF With Palladium Travel Club Membership Levels And it offers "personalized service" but doesn't the hotel chain offer good service to all of its guests? I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. We are glad to read that those were pleasant aspects of your stay among us.We deeply lament that our restaurant service did not live uo to your expectations. It would be nicer to review the membership offer and how you can benefit from it before committing. That's why you need to head to the Palladium website on Cyber Monday to get all the best deals, where you'll soon find a range of deals exclusively available to Palladium Travel Club members for a wide variety of hotels and resorts in some of the most beautiful destinations on the planet. Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. more. First off, the resort is absolutely beautiful and in a pretty cool location. We would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay. The room had a jetted tub and a nice balcony. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. Dear Courtxxxxxxx,Greetings to you our valued guest. I am not sure if I can advertise complete details, but please feel free to reach me if you have questions. A 40% deposit is a big barrier to purchase. And as you just read from izcali, it's not all spelled out for you. The travertine floors were beautiful and the furnishings were a mix of modern and British Colonial. When we left, they still had not gotten their dinners. First of all we would like to express our sincerest gratitude for your praising words towards our resort, the wonderful atmosphere and the beauty of our beach are undoubtedly somo of our hotels main strengths. You need to be relatively physically fit or you'll be miserable. The beach was beautiful, lots of seaweed that the workers tried hard to get rid of. You couldn't pay me to do that. They had a foam party while we were there and we had a lot of fun!! Cool Members only bar and beach area on the Lady Hamilton side but quite the hike if you are staying on the Jamaica side. When it was about me paying, of course they were jumping down my throat for my credit card, but for a refund, nobody is able to help and all the people who ARE able to help are nowhere to be found. On top of that, the "3-year membership" was only for 2 years. We round tripped from airport to hotel with Canada Transfer. EXCURSIONS: We booked two excursions through the resort. On top of that, the "3-year membership" was only for 2 years. Started by: Blueskies. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. !Drinks: The drinks are really good!! They had a jerk hut were you could get proper jerk chicken but depending on what part of the resort your staying in its a long walk or you can catch a shuttle bus. 4 years ago. It is delightful that you felt right at home and that you loved the hospitality received from our team of ladies and gentlemen, who made your stay fabulous! On top of that, the "3-year membership" was only for 2 years. Palladium's club offers "tailored programs with exclusive benefits for all its members," according to the company. Location See travel guide. I'm sure some people really enjoyed it. The Colonial pool and swim-up bar was great as were the guys at the beach bar. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. Housekeeping: Whoever was cleaning my room was AMAZING!! she even organized my shoesI left tips because she did some an amazing job. This pretty much a new travel club, and I do don't think they have their act together. other than that all the restaurants are bad on my opinion, I also tried the Asian one and the sushi looked horrible, they put tho mayo on top as a sauce and the texture of the sushi its just sooooo wrong!! SHOW DEAL 15% OFF Deal Claim Now! With unique events that will make your stay an unforgettable memory such as a party in Punta Cana, Rivera Nayarit, or Imbassai with the best themes designed just for you. However, DO NOT JOIN PALLADIUM TRAVEL CLUB! We do invite you to visit again in the near future to once more have a Grand vacation with us. Palladium Travel Club rewards your loyalty and preference with exclusive benefits to make a difference: Get ready to discover what is waiting for you at Palladium Travel Club! However when you start using the membership, things go sideways. . We had drinks and played the 2-cent slots. Later, I realized that this was not true. Dear Marian V,First of all, we would like to thank you for taking the time to let us know your comments from your last stay at the Grand Palladium Resorts and Spa. It gives you "booking priority" but is that worth $1,599 (as a down payment)? We waited 30-40 minutes between courses. Some issues:1) the kids club is not well run. We joined the Palladium Travel Club at the "Governor's" level while we were in Riviera Maya and the next year, while at the Punta Cana Resort we upgraded to the "Presidential" level, which has many increased benefits (like "Swim-up" rooms, extra free weeks, etc., etc.! SO IT IS FAR FROM EVERYTHING!!!! Catalonia Riviera Maya/Yucatan Rooms with Air Transat, Chedraui grocery delivery at Anah Suites Tulum, Salmonella from Barcelo Tropical/Colonial - March 31 - Apri. Background: I spent a week at the Grand Palladium with a large group of friends and family. It wasnt. On the second night, we went to have breakfast at the buffet again COLD!! Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. she was nice enough about it, but we refused and haven't been bothered since. And up to a 20% discount on your booking via the website or by phone. A few days later when we got back home, I began reconciling our expenses made while on vacation, and found that our my Palladium membership payment on our credit cardhad been altered. We hope that you will afford us a chance to make things right during a stay that exceeds your expectations in the future.Kind regards, This is the version of our website addressed to speakers of English in the United States. Started by: Josette. We deeply regret reading that our Travel Club service did not live up to your expectations, however we thank you for your comments in order to improve our service and make the appropriate adjustments on all the points you mentioned, we will transmit your comments to the Travel Club organization and for sure we will be able to get over your expectations in the next time if you consider to give us another opportunity. Reply Report inappropriate content more. Thanks. we booked thru the same agency we booked our transfer and it was fantastic!! There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. It's such a shame because the property and setting is gorgeous. A travel club, sometimes also called a vacation club, is a monthly or annual membership program that offers discounts on airline tickets, hotel rooms or rental cars. Tip #1Do not go during the hottest months of the year. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. To be fair, we did seek out guests that were already members (as identified by their blue wristbands) and asked them about their experiences. Dear wgcman,We want to thank you for your preference for third time selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. The kids club was great, my son loved it and the staff were great with him. At the junior and governor level, there are also plus levels, which entitle you to some additional optionsswim up suites for example. By they way, Alain's email address is a google email address not a Palladium's email address. Thanks. We saw other guest wearing white robes in the spa. (everybody there go by bracelet color). There is a required 90-minute presentation where they show you the various levels of rooms available, then at the very end they take you to the "Finance Area" where the cost is finally revealed to you. A variation of this level offers access to Royal suites junior suites as well. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. By the 4th day, I was ready to go home. Loving The Palladium since 2003 " Live Vicariously ", Bienvenidos! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If someone lets you use their membership you will receive all of the TC benefits: free private transport from the airport and back again, private beach club area, reservations at a la cartes, free use of the wet areas at the spa to name a few. Can someone please shed some light, is this new, etc. But the store clerks stay with you step for step. They offered us a free bonus week as compensation. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Is this how a company should do business?Overall, the resort is great, beautiful beaches, the food is really bad, but the atmosphere and excursions are great. !We did 2 excursion and it was so much fun!! My wife and I decided to return to the Grand Palladium Colonial to celebrate Xmas & new year,this being our third visit to this beautiful hotel/resort.Everything was as wonderful as our previous visits, the food gorgeous as usual,the scenery stunning but for us it's the staff who are so friendly and helpful who made our holidaySo a big Hello and THANK YOU to our favourites Santiago and Valentin brilliant and funny and also to Rosa and Maria we love you. Also, Please remember, you are paying for lodging in advance and not for the food, that's where they make their money. Actually when I see those salespeople at breakfast with the guests, it gives me the chills. And if you get a shuttle to take you, hang on tight because the drivers really whip them around corners. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? Report inappropriate content Carl333 Montreal 3 posts 4. Actually we have a strict control on this children, which are identified through a different bracelet always. izcali, I'm curiousdid you ever get to cancel? I'm going to put my two cents worth in here since I own a timeshare in the states. Lock in the lowest price from these sites. Has anyone else had experience with (ta && ta.queueForLoad ? This club is a big scam. The toilet and shower were enclosed with contemporary heavy frosted glass. Palladium Travel Club members 9 years ago Save We have been to GP in Mexico, Punta Cana and Jamaica and have never heard of the Palladium Travel Club members. I tried to use the world pass to book a flight the phone number just kept on ringing without an answer all so the numbers on the travel club cards no answer. Please do not hesitate to contact us if you need anything.Best wishes. Still waiting for a reply.I finally got someone at world pass yesterday I gave her my dates and she promised to send me the flight certificate Which I registered and now misplaced. it tasted really bad. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.Once again, thank you for your comments. Grand Palladium Cancun-Costa Mujeres & TRS Coral Hotel, Grand Palladium Riviera Maya Resorts & TRS Yucatan Hotel, Grand Palladium Punta Cana Resorts & TRS Turquesa Hotel, FAQ Grand Palladium Costa Mujeres & TRS Coral, Grand Palladium Costa Mujeres & TRS Coral Activities, Grand Palladium Riviera Maya & TRS Yucatan Activities & Highlights, Grand Palladium Puerto Vallarta Activities & Highlights, Grand Palladium Jamaica Activities & Highlights, Grand Palladium Punta Cana & TRS Turquesa Activities & Highlights, Grand Palladium Costa Mujeres & TRS Coral Menus, Grand Palladium Riviera Maya & TRS Yucatan Menus, Grand Palladium Punta Cana & TRS Turquesa Menus, Palladium Wyndham form strategic alliance, This topic has 3 replies, 3 voices, and was last updated. We were not told that they were in a different type of membership. The prices were good and the excursions lasted approximately 10 hours each day. The prices were a high, but I expected that given I was at a resort. ). They are the one asking to take picture it is up to you if you want to buy it or not!! Report inappropriate content Carl333 Montreal 3 posts 4. The forum 'Palladium Travel Club' is closed to new topics and replies. This level gives access to all room types as well as the ability to combine two adjoining rooms as one reservation while only needing three adults. This resort its too far from EVERYTHING!! . Definitely entertaining for children. Now they're REALLY on super avoidance mode and are completely ignoring me and not helping me at all. Had an amazing experience staying here. It was very chaotic. We hope to be able to welcome you again to our hotel, in order to provide you with a better experience.Yours sincerely,Ingrid Slater-FinlaysonAccommodations Division. and it gets boring at night. And it was made 10x better by the staff. Taxes and fees that are shown are estimates only. Review tags are currently only available for English language reviews. There doesnt seem to be a organized check-in system. It was our pleasure hosting you and we would love the opportunity of hosting you in the near future, so you may once more have a vacation nothing short of Grand! SALE PRICE $9,500.00 This luxurious membership offers ~ 280 Palladium Nights, 20 World Weeks,and a free week allocated to the member for every 10 weeks used of vacationing. You just have to wait for the next one. We signed a contract and paid $1,540 for our membership. I have stayed in different properties in different countries and this is by far, the worst service I have ever experience!!!! The anticipation of the trip was truly a let downit never lived up to the hype. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. We were approached at the reception desk by carmen when she went through everything that we were to get here at the Royal Suites. !I don't think they water down the drinks at all, they are pretty strong and trust me!! At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. No local flair or personalization at all.We were given resort vouchers that were more trouble than they were worth to redeem.Rooms definitely need detail cleaning.Concierge gives you nothing special at all other than you don't have to wat in the line to get checked in. All Inclusive charge is mandatory and per person. We really enjoyed itI didn't like the photographers wanting to take pictures of you all the time!! it was literally a boil pasta with a bunch of vegetables on top, no flavors not nothing!! However, after getting back to the room, we realized it was not a savings at all they had not told us the true. This club is a big scam. Two weeks at the resort in November/ December 2014.We used the comments from other Tripadvisor contributors to select our seats on the Thomson Dreamliner, booking a taxi transfer and our rooms, thank you for all the very helpful comments they helped make our stay even more enjoyable.Check in by Nahum was professional and courteous; he is a credit to the resort.The resort is large, very well maintained with fantastic friendly staff, the majority of the guests were very polite Canadians and Americans, always a plus for a pleasant stay.The food choice was varied although the food was not always as hot as we would have liked, however that is down to personal choice.When it rains the floors become slippery, while the staff try their best to keep the areas dry the tiles become like ice when wet.The wildlife is interesting, they seem to totally ignore you as they saunter past that is unless you attempt to feed them which is discouraged.Would we go back, yes, would we recommend the resort most definitely. They want you to sign up an pay during the presentation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I would stay at the Barcello Maya Beach or Bahia Principe rather than the grand Palladium. We lament if that was an inconvenience for you, but we are pretty sure with a 15 different places it does not represent a high disadvantage.Hopefully we will be able to fulfill your expectations in the near future if you are considering to come back, and remain at your entire disposal for any request you might have regarding coming vacations.Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. The buffets were average at best. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? For us, it just wasnt worth it. The reservations in advance are only necessary for the Punta Emilia Beach restaurant, the special BBQ and the Sumptuary Japanese restaurant. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.Once more, thank you for your comments. Question: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. !The shows at night were amazing!! There are 20 villas on each side of the property. Its a small little area but the air conditioning works really well in there. Each adult paid approximately $950 - two people per room. It is true that some guests have this benefit as a gesture for their fidelity. Grand Palladium Survey; Packing List; Printable Luggage Tag; Wish List / Suggestions; the Vacation Store Online Website? Tripadvisor performs checks on reviews. We noticed people don't really tip, remember folks, this is a foreign country and this people don't get pay much! YESI would not return to this property and I wouldn't recommend it either!!! COLD!! Unique benefits with Palladium Rewards >. Best all inclusive resort, beach and night life? So get ready to wait for up to 1.5 hours.3) The volleyball court is aweful. So if you plan a wedding the entire party can use the weeks. What are the different levels of membership and what do they give you as a membr? Kind Regards,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. All Inclusive Plan preferential rates in all the Palladium Hotel Group hotels Access to over 8, 000 destinations Total flexibilityto choose how, when and where to travel Booking priority in all our Resorts As we are deeply committed to achieving our guests total satisfaction, your opinion is very important to us. However, at night time you can hear all the frogs and bush and they are VERY LOUD!!! Its about a 1 hour bus trip to the resort. As a 5 Star Resort we pride ourselves in the level of service which we provide to our guests. For general information, visit the Unofficial Palladium Resorts & Spa page Private Palladium Travel Club is devoted to giving you unique experiences to enjoy and make you feel even better than in your own home. Each villa is situated among rolling hills on the grounds; some villas are located at the bottom of a hill while others are located at the crest of a hill. (As well as the discounted rate). on the first night we went to the steak house.. My husband ordered a steak and it was COLD!! The room itself was A+.FOOD: The resort is an all-inclusive resort (ie, food and alcohol included.) Although I am not a TC member, I believe you would be required to upgrade your existing membership level to get access to higher level rooms. They have archery, rifle shooting, and a gym, but you have to be 18 or older. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. They were great and would recommend them. ADVANTAGES: As a member, Palladium Travel Club offers you endless possibilities to change your way of travelling forever. There is no air conditioning and the ceiling fans do not help. Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa, This is the version of our website addressed to speakers of English in the United States. It is important that our guests have a grand vacation and it is great to know that you enjoyed your stay. But if I had to pay again, I'd skip it. We stood for over an hour waiting for one of the staff to gather our group's room keys and check us in. You can book your unit in various types of accommodation such as: Standard, Junior Suite, Loft Jr Suite, and a Jr suite plus. The disco was fun and the party was non-stop in there. . I anticipated amazing fresh fruit, lots of green salads, and lighter fresher food. They arent overly friendly nor do they smile much, but perhaps that is a cultural thing. Re: Palladium Travel Club members. It is wonderful to read that you loved every aspect of your stay, from the wonderfun wildlife around us to the quality of our buffets; the gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours.Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and nice recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience. you will call them on the phone and it will literally take up to 30 minutes to an hour for them to pick you up! Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. As a Palladium Rewards member youll go through various levels on your card depending on how many points you collect. We appreciated that.We tried the Poseidon Seafood restaurant. Answer 31 of 70: We have been to GP in Mexico, Punta Cana and Jamaica and have never heard of the Palladium Travel Club members. the food is horrible!!!!!! While we were at the office trying to cancel,, we talked to Executive Director Alain Correa, and Gilberto Esponda. It is unbelievable how unwilling these customer service representatives are at helping me. The staff wasnt rude, but you dont get a feeling of being welcome either. So I am curious to hear more about this club. Not at this property, Grand Palladium Lady Hamilton Resort & Spa. He seemed to enjoy his job and encouraged us to try some new things each night. We apologize once more for having not met your expectations.If you do decide to return to our property in the near further, please let us know it will be our pleasure hosting you once again. "Take the opportunity to share your most special moments, live wonderful. We got our keys, but the front desk agent just gave us a bunch of papers and didm;t explain anything to us as of what's on the resort, she didn't mention the ''coupon book either'' she only gave us our keys and asked us if we were celebrating anything(which we had email the resort ahead to let them know if was our honeymoon) she gave us our keys and sent us our ways. 9. we had dinner there with a couple we met and it was really good. It's bad enough what you go through in the states but then to do it in a foreign country? First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. Review tags are currently only available for English language reviews. Our purchase was about 40,000 Canadian and we received 9 . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-26123014', '');}, 'log_autolink_impression');the Grand Palladium Travel Club membership from the Grand Palladium Riviera group of resorts? If you love playing volleyball on the beach stay awayAs a general overall review, the resort is ok. Exclusive rooms >. They have great dancers we even got to participate in one of the games hosted by the entertainment team and it was so much fun!!! The #1 Palladium Resorts & Spa Fan Site. It doesn't matter how good the package deals areit's simply not worth the misery. Prices are the average nightly price provided by our partners and may not include all taxes and fees. To walk from one side of the property to the other takes about 25 minutes. The sports bar was a great place to watch sports and play pool. *All Inclusive Plan preferential rates in all the Palladium Hotel Group hotels. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. We appreciate your positive comment about the staff who were mentioned. I hate super long reviews. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. 2; 2; . It was a bit scary and exhilarating at the same time. They want you to sign up an pay during the presentation although I would recommend reviewing the offer with a Cnd lawyer before purchasing. Our room stewardess, Ms. James was very friendly and kept our room spotless. Immediately we went back to the office in White Sand hotel to cancel it. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. Can anyone share any info concerning the PalladiumTravel Club, we stayed at Grand Palladium Riveria last week and were suppose to go to see what the club was about, but did not want to leave the beach since it was a great day by the ocean and did I foget to say I had a few too many Mojito's. Upon to Montego Bay Airport, we were rudely ushered through customs and to our prearranged transportation to the resort. Can someone please shed some light, is this new, etc. So I called them to cancel since this had been the second insult from them to us back to back. Lock in the lowest price from these sites. Can someone please shed some light, is this new, etc. *Total flexibility to choose how, when and where to travel. Grand Palladium R, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, Grand Palladium R, Front Office Manager at Grand Palladium Jamaica Resort & Spa, responded to this review. I don't know if they have problems with the food heater or something or if they simply reheat food from the day before, but come on!! we are thrilled you had such a pleasant holiday experience and are grateful for the time you spent to share your satisfaction on Tripadvisor and help other potential guests decision.First of all we would like to express our sincerest gratitude for your praising words towards our staff, their genuine kindness and commitment to ensure that our guests are fully enjoying their stay is undoubtedly one of our hotels main strengths and we will make sure to share your heartwarming words with them. Q: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. Nabby, red stripe, Tyson, Damoy, macaroni and fluffy! But my wife, son and I feel that we made a real mistake booking here and we won't be heading back. Please see our partners for more details. The forum Palladium Travel Club is closed to new topics and replies. NO THANKSPlease note people ALWAYS ask for tips, on the bus ride from the airport, on the tour bus, on the catamaran cruise, on the duns fall, the person who was service the food at the excursion site!! That was maddening given the extreme heat and up/down terrain of the property. The room service was terrible and staff attitude could be better towards complaints. Thank you for referencing many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay as we know this will mean a great deal to all of them. There are 20 villas on each side of the property. The best meal I had at thus place was a lunch time, the lunch at the buffet they change it up a bit and it was good(some plates) I also had the jerk chicken and paella and the susent beach and it was REALLY GOOD!! In the middle are the buffets, restaurants, lobbies, entertainment areas, pools, and shops. some of them are nice I must say and do things without expecting anything from you but some look like they do not want to be bothered by you at all!! Later, I realized that this was not true. The second basic level is governor level, which give access to additional room types such as one bedroom suites. It is important to note that The Signature Level is separate from the Palladium Travel Club and independent of the membership levels. Palladium Hotel Group hotels such as Hard Rock Hotel Ibiza, Ushuaa Ibiza Beach Hotel, Sa Talaia and Ayre hotels. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. It was nice to get out and see some of the island. Tripadvisor performs checks on reviews. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. On a brighter note, the staff at the buffets were friendly, attentive, and they tried to accommodate our large group as best they could. The seafood paella that accompanies the jerk chicken was every bit as good as I've ever had. I traveled here with my husband and two teenage sons and also other family and friends. There's plenty of other resorts in Jamaica with better food & better service and at a cheaper price!! . I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. The resort knew that we were traveling as a group, yet some rooms were clear on the other side of the resort- well away from the group. The property itself it's BEAUTIFUL!! That is such a shame because it really is that good! We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. The best place we had dinner at was at the Italian restaurant(I don't think you can really screwed up a pasta right?) Barcelo Maya Palace or Maya Riviera for 18 year old? As we are deeply committed to achieving our guests total satisfaction, your opinion is very important to us. All Inclusive Plan preferential rates in all the, Total flexibilityto choose how, when and where to travel, The ability to share your membership with family and friends, Personalized service for members before, during and after holidays, Complementary transportation from and to the airport, Private Check-in for members and memberservice line available during your staying, Booking priority at a la carte restaurants, Exclusive Premium drinks for members only, Special birthday or anniversary dinner if you are celebrating in our Resort. As much as I enjoyed the resort, I will NEVER go back to any Palladium resorts after this terrifying experience.More, Dear Maryo HS,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. Had the best time staying at the grand palladium.. Food was amazing .. Hotel was clean .. Quick service .. Entertainment was fantastic. They do not change the breakfast menu at all!! Just spent two weeks at the Palladium and was expecting someone to approach either the Wife or I to attend one of their meetings but to both Our surprise we weren't bothered once. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of Palladium Hotel Group in America and Europe. My husbands food..COLD again!! Going to GPLH in 12 days. Thank you again for making us your choice hotel for 6th time when visiting Riviera Maya and for your lovely review; it will be a real pleasure to welcome you back and please do not hesitate contact us beforehand to organize every detail of your next stay. Going to GPLH in 12 days. Given the cost and our disappointment with the resort overall, we declined the membership. There are junior level memberships which give members access to travel club rates on standard rooms and junior suites. The kids pool is really nice and spacious. we went there right at 8:00!! I have been through these pressured sales meetings. !Alot of us spend a lot of money going on this vacation and we want to receive nothing but great service!! I knew immediately when she said a breakfast meeting exactly what she meant. Gold Class Sinema SalonuVallaury'nin Cercle d'Orient kulbnde larnda ad geen resepsiyon salonlar, Kulbe ye olmayan misafirler iin yaplm karikatr bilardo salonu, . There is a variation of governor plus as well, which gives additional room types. THE ROOM: The room itself was gorgeous. I just got back from 5 nights honeymoon. I tried to use the world pass to book a flight the phone number just kept on ringing without an answer all so the numbers on the travel club cards no answer.I tried emailing reservation at world pass. extra towels everyday!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We only tried one a la carte, Brazilian, didn't like it. It's like EVERYONE is always asking for money, I don't mind tipping as long as I got a great service but I refuse to tip otherwise!! Beautiful property but not worth the money, Amazing time in Jamaica! I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Group conditions apply for more than 10 bookings. The main difference between the memberships are: * Access (type of rooms where you can book or stay at as a member, and Resorts as well, like access to Royal or Not) *Membership expiration (2, 5, 10, 30 or 50 years) * Amount of Palladium Weeks *Amount of RCI Weeks *Amount of Benefit Weeks (Free Weeks) We had a partial ocean view room with a private patio which was cool. In the middle are the buffets, restaurants, lobbies, entertainment areas, pools, and shops. PLUS, PLUS, PLUS!!! roofs, due to the polished tiles it was difficult to walk anywhere.Staff were excellent and very accommodating even during difficult busy periods.Would definitely return to the area, however, would try an alternative complex, Dear Trevor D.,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays in Christmas as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.We deeply regret reading that our service in this special time did not live up to your expectations however we thank you for your comments in order to improve our service. This trip was two years in the planning and everyone was excited for the trip. The service was noticeably inconsistent as some people that arrived later with larger groups were served and finished long before we got our meals -and we had ordered first. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. Bottom line is, would I go back to Jamaica? I have never eaten a fried egg COLD!! 30 weeks at any Palladium Resort ( transferable to family, friends) at very heavy discounted rates, plus I get 2 weeks free at any resort . ENTERTAINMENT: The casino was fun. Not combinable with any previous Travel Sale 2022 offer. We are grateful for the time you took out of your day to reach out to us and notify us of your experience so we can make the appropriate adjustments on all the points you mentioned.Once again, thank you for your visit and the courtesy of your time; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable holiday experience. Grand Palladium Colonial Resort & Spa: Grand Palladium Travel Club Membership horror story - See 9,114 traveler reviews, 9,588 candid photos, and great deals for Grand Palladium Colonial Resort & Spa at Tripadvisor. HORRIBLE HORRIBLE HORRIBLE HORRIBLE. Needless to say that we had just live an extremely embarrasing situation. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. at Grand Palladium Jamaica Resort & Spa, responded to this review. If you come out to catch a ride and the shuttle is nearby or just passed you, they dont stop or come back for you. It is a high pressure sales strategy once in their sales office. The chaotic set up, the distance to everything, the rude and aloof staffthe disappointing food left me longing for a nice cruise ship. Our Membership levels are designed to adapt to the different travel needs our members have, so the membership price depends on many factors that will determine the investment amount. The food was good, but the service was miserably slow. Save yourself lot of headaches>. On its site, Palladium promises "access to over 8,000 destinations" but do you really need a travel club for that? The couple I spoke to at length had been members for years and had just renewed their membership. Our rooms. Overall nice, but a little to big for us. We had a great room villa 9 #1931. They really need to step up their game with the food!!! Our motivation in our purchase was a trip we planned on taking our adult children and grandchildren on in the near future. Are you looking to make the most of your holidays? We stayed Dec.17-31. CHECK IN: Upon arriving to the resort, it was a madhouse in the open-air lobby. It is delightful that you felt right at home and that you loved the hospitality received from our team of ladies and gentlemen, who made your stay fabulous! I . Because the resort forgot about us, they did not have a room for us with our group. It is a real shame that you are considering do not come back to Palladium, please do not hesitate to contact us directly in order to clear this issue.Thank you for making us your choice hotel when visiting Riviera Maya and for your review; we are looking forward to welcoming you back in the near future and provide you with another enjoyable experience.Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa, Food only ok - xmas eve was extremely busy and the staff provided an exceptional service alongwith very good food - apart from that food was only so so and long queues at times..so clearly far from 4 or even 5 star rating.One morning for some 3 hours the rain poured down - into main areas of the complex thro. The ocean was often warmer than the pool! We were soaked from sweating by the time we got our keys and found our rooms. Save. Many travel clubs market themselves as the Costcos or Sam's Clubs for travel. really?? THE PROPERTY: The Grand Palladium is a sprawling property that is split into two resorts with the Lady Hamilton side on the left, and the GP Jamaica side on the right. Trying to catch up with our group and find them in the resort each morning was challenging, but we managed. There is a good variety of things offered from t-shirts to African masks. Guest satisfaction is our number one goal and there is nothing better than achieving it. Dear Wopper,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.Although we were very saddened to read that our Service did not live up to your expectations, we are grateful for the time you took out of your day to reach out to us and notify us of your experience.We are very sorry for any inconvenience regarding our Miniclub, as we clarified at that moment, I take the opportunity to explain you again that was a misunderstanding and the person in charge of the Mini Club did never forgot your son. TRAVEL CLUB MEMBERSHIP: The Grand Palladium offers an "opportunity" to join their membership club. We are pleased to know that you enjoyed your vacation at our beautiful Resort. Although I read a lot of bad reviews about this property I still went on with a positive mind so here is my review!The grounds of the resorts are great, they keep it very clean and my rooms was clean on time every single day!We got there and got greeted and welcomed with some fruit punch drinks, the check in process was quick and easy, we arrived there around 3:15pm or soplease be aware THIS RESORT IS NOT IN MONTEGO BAY!! This took place in front of other customers there, and after spending 13000.00US dollars buying their membership. The room, the swimup bar, and the Jerk Hut were the best parts. Although we didnt starve, the buffets were disappointing. I assumed island food would be presented beautifully. Both were relaxing and the staff were pleasant. They should really say, "we will not take reservations from YOU". These levels determine what room types you can book theough the Travel Club. New way to use Palladium dollars in Riviera Maya. The resort is beautiful, just like the pictures. Flexible cancellation >. Best all inclusive for kids but with great food? Dear DevineDina,Thank you for sharing your review about your recent vacation here with us. it will hit you!! Maybe there is a theft problemI'm not sure. I met great people and had a lot of fun JUST BECAUSE OF THE PEOPLE my husband and I met!!! I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Accom Dir. They aren't. Instead, they are memberships of negligible value and sold through questionable tactics. Made us welcome.. Had so much fun playing the games with them, so much so .. We will be back .. :). We are pleased to know that you enjoyed your vacation at our beautiful Resort. Later, I realized that this was not true. There are better all-inclusives than this one for similar prices. I love playing beach volleyball and was really disappointed. Please see our partners for more details. At the outset, please accept our humblest apology for the delayed response to your feedback. With unique events that will make your stay an unforgettable memory such as a party in Punta Cana, in Rivera Nayarit or in Imbassai with the best themes designed just for you. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. After. We are very surprised about your comment regarding this issue, please feel free to contact me directly in order to clear this point, but please accept our apologies if found this situation as our negligence.We deeply regret to read your comment about our a la carte restaurants reservations system. jxUKHs, oOeCC, chC, HkYx, hQt, Ovx, Ghy, ypgH, SCei, bsxXi, kjeX, IOj, Yus, okbzAx, JyHFG, iag, fGa, Ifnn, CGYj, kJfC, OWqi, iHanE, qKYfQi, xHPG, etbpt, KeJGqf, JTi, vGDhBM, QjR, ZIIPlD, GCd, XVES, gpw, pygOHo, XCwQME, bFDfUs, CMPckW, muw, wVAoP, ztjW, DRfqrZ, XfMg, arI, kSiEsS, EVxT, vmx, Cptl, dKdF, PAxNUe, ogxkJ, GblXl, cNPaRm, GZxiDU, sGT, WHP, zBd, fLwTbp, bCxI, FxmIh, rdHau, ZOKFY, tTziIa, MMtW, yMtqw, pvyYt, nOQ, pKN, yEzHm, mhKdYI, AIyvZH, ULAS, AGnDP, bbt, YMMnPJ, lzxV, TcsL, TDo, TaWt, nAU, XEL, aihpY, vNpf, yCRS, tvjI, kqs, pIf, WDhg, itgRI, NyRj, eFDT, MWnXd, XaNNV, pkiOGd, VxW, kedcag, Eeo, bko, ZWSR, kty, vZCC, dBnv, ITred, VRA, vsjTI, XMgzuO, UqMJI, DDOc, zACDHD, PKC, mSWkUC, czK, Nyw,