Also, is your device getting the right time when it comes up? 0. . Apple disclaims any and all liability for the acts, I work for Miradore and we did indeed have a small outage this weekend in regards to iOS devices. The cursor was not initially set by Intune during the sync. Too many mobile devices are enrolled already. They are enrolled into ABM by the supplier (purchased through Apple Business Store). Intune can't talk to Apple anymore. The iPhone 11 is running 13.1, and is likewise plagued with this error. See Starting and Stopping Tomcat for instructions. I'll probably have to do that tomorrow. Only when I enroll them via MaaS360 I was successful, but not with Intune. A valid URL should start with https://manage.microsoft.com/EnrollmentServer/Discovery.svc/iOS/ESProxy? All postings and use of the content on this site are subject to the. A new activity generates a list of the devices that are assigned or reassigned to the selected MDM server, or unassigned from an MDM server. Pros workspace (mobilxperts.slack.comOpens a new window). 04:31 AM I was up against a brick wall and had to make a decision. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. i signed up for an Apple Business account, had all of my iPhones added to it and am trying to get auto-deployment set up using Intune or Miradore as the MDM. Each time I get the error, I need to DFU the device. I cannot manually apply without DEP because the devices are enrolled in Apple Business. Accept the new T&C in Apple ABM/ASM Portal. indicates that the user who is trying to enroll the device does not have a valid Intune license. Currently MFA doesn't work during enrollment on ADE devices. I kick start the Enrollment on the iPhone. I'm quite certain the devices were assigned to the MDM server beforehand. Interesting, when I connect the iPad to iTunes, it comes up with this now (see screenshot). I am absolutely pulling my hair out here. Power on device to enroll, Remote Management screen is displayed. Remote Management Invalid Profile Error Welcome to Apple Support Community A forum where Apple customers help each other with their products. For me, it was a decision between delaying deployment or paying $2/mo for a solution that works. The issue does not affect Direct Enrollment scenario. DFU mode will fix the issue, but this is not an acceptable workaround. Guys, I'm so glad I found this thread. Cause: Azure AD does not yet support redirecting to the government cloud when signing in from another device. Created the Apple MDM push certificate (PEM), downloaded it and uploaded it to Intune. Enrollment will fail and this message will appear if: There's a problem with the certificate that lets the mobile device communicate with your company's network. I've been working on Intune so I guess this feature has been activated, but I still cannot see it enabled on my profile. The sales rep, Pam, and tech guy, Jay, even replied to an email on Saturday! The configuration for your iPhone/iPad could not be downloaded from <Company Name>: Invalid Profile Cause: The enrollment is blocked by a device type restriction. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I do not have an apple pc available to use the other deployment method..and I have already generated the apple push notification certificate as well as the MDM token. I tried enrolling just a single iPad to start with and I'm hitting Invalid Profile (see screenshot). any proposed solutions on the community forums. When you turn on an ADE-managed device that is assigned an enrollment profile, the Intune enrollment process isn't initiated. Profile created and assigned to devices within Intune. Assign the profile back from the More actions menu. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. Thanks for the reply. Location > Language > Wi-Fi > Remote management. The configuration profile name is either invalid, empty, or too long. The device can't be enrolled because the user's account isn't yet a member of a required user group or the user does not have the correct license. Apple may provide or recommend responses as a possible solution based on the information We have the fix, but no one can seem to help us prevent it happening. When attempting a restore through iTunes to the iPad, select WiFi connection, English, Country and the Remote Management screen appears. Solution: Choose Unassign to unassign the device from an MDM server. We're currently an AirWatch shop. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. By default, the Cloud setting is set to Automatic and Company Portal directs authentication towards the cloud that is automatically detected by the device (such as Public or Government). Set the Cloud to Government. After working with engineering to replicate and then pinpoint the issue, we decided it would be useful to post a known issue just in case you've run into this. Invalid Profile". Under Device type restrictions, select All Users > Properties. The following article may also help: Get started using Apple Business Manager or Apple School Manager with Mobile Device Management, User profile for user: Known Issue: Profile error enrolling iOS devices with Apple Configurator, Microsoft Intune and Configuration Manager, https://manage.microsoft.com/EnrollmentServer/Discovery.svc/iOS/ESProxy, https://appleconfigurator2.manage.microsoft.com/MDMServiceConfig. The steps to get an APNs certificate weren't completed, or. Solution: In Device Console > Organization > Settings > Apple DEP tab > click on the name of the DEP account > DEP Tab > click Update DEP Settings at the bottom of the tab. I am beyond irritated I cannot figure this out. This section includes token sync errors related to Apple Automated Device Enrollment (ADE): This section provides troubleshooting steps for these additional scenarios: Enrolling ADE devices with user affinity requires WS-Trust 1.3 Username/Mixed endpoint to be enabled to request user tokens. Since I am seeing the same thing when using InTune or Miradore set as the MDM, I don't think it's talking to either one. Everything seems to be Synced. Edit the enrollment profile. I have recently created an Apple Business Manager account, purchased iPads through the Apple Business Store which linked directly into Devices under business.apple.com devices. I did not set up a default profile, but I did add the device serial# to a profile. Edit the department field for your profiles. Solution: Remove the enrollment profile from the device and wait that the Enrollment profile status ( Enrollment > Apple DEP) is Not assigned. If WS-Trust 1.3 is not enabled, Automated Device Enrollment (ADE) iOS/iPadOS devices can't be enrolled. I did try restoring the iPad to factory using iTunes but still the same error. I have same issue with intune MDM. Select the affected user account, and then choose. ask a new question. Choose Assign to server, then choose the MDM server you want to assign or reassign the device to. I did the restore and now the device is not coming up with the auto-enrollment 'Remote Management'. For example, if I go to Intune, Enroll devices, Enrollment program tokens, I can see the new iPads in "ready to enroll". Was there a Microsoft update that caused the issue? This user account is not authorized to use Microsoft Intune. I'm asked to sign into the remote management screen but I tried my Apple Business Manager credential and . Yesterday and today, I've successfully enrolled other devices, both an iPhone SE, and an iPhone 6, with no errors whatsoever.These devices are running iOS 12.4 and iOS 12.3. Once Intune was set as default MDM authority, I was able to enroll our test iPhone. A forum where Apple customers help each other with their products. Otherwise, contact your third-party identity vendor. only. Government users who are signing in from another device will need to manually select the government cloud for authentication. I am trying InTune again this morning and have a profile assigned to the device, as well as a default profile. The scenario: When following the steps in this document (Enroll iOS devices with Apple Configurator) for Setup Assistant enrollment, you get Invalid Profile: The configuration for your iPad/iPhone could not be downloaded from [Your Organization Name] error after accepting Apply configuration on the device. Here is the KB:Get an Apple MDM Push certificate. The mobile device management authority hasn't been set in Intune. I tiried to DFU both iPhones several times, but I've faced the same "Invalid profile" error anyway. Cause: The enrollment profile is created before the ADE token is uploaded to Intune. Basically, since I started a Microsoft 365 trial, our tenant's MDM Authority (Intune > Overview) was set to "Office 365" and not to "Intune". Did you set up a default deployment profile on the MDM? May 27 2021 We are using Maas360 with local user accounts only. I recently switched MDM and had a few iPads that stuck trying to download the DEP profile from the old MDM, only way to "uncache" it was a dfu mode restore. The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. Click System Settings. i am getting invalid profile issue during enrollment. We've redone certificates and everything, and the devices enroll via DEP, but when they do, they get the same invalid profile error. Solution: Sign in to the Microsoft Endpoint Manager admin center > Devices > Enroll devices > Enrollment restrictions. The Company Portal app on the device is out of date or corrupted. Hi, We have been issued with a ton of laptops which are currently AzureAD joined and managed with InTune.Select Policies Learn how to use ActiveSync policies , System Center Configuration Manager (SCCM) profiles, and Intune to control the way your mobile users access email, Wi-Fi, VPN, apps, and data (3 days ago) Go to Intune and open the . It's not hitting InTune for some reason - or Miradore MDM for that matter. Option 4: Navigate to the console lifecycle status page. while an invalid URL usually starts with https://appleconfigurator2.manage.microsoft.com/MDMServiceConfig? I signed up with Miradore MDM. We have recently received (2) devices that I'm unable to deploy due to this "Invalid Profile" error. I had planned to upgrade 30 phones today but couldn't get past this hurdle. In my specifiv environment, it's more likely a configuration issue with Intune rather than a problem with iOS version, but again, this is just my case. I just don't get it. For example, they'll see this error if Intune has been set as the MDM authority, but the user has a System Center 2012 R2 Configuration Manager license. Edit the support phone number for your profiles. Please see screenshot. The mobile device management authority hasn't been defined. I've since tried updating the iPad through iTunes and performed a factory reset. You can make any change to the profile. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Select next and error message: Remote Management The configuration for your iPad could not be downloaded from cancelled. See detailed instructions. however, the device is still showing in the Apple Business devices and is assigned to an MDM. Open the Settings app and select Company Portal. Have you thrown the iPad in DFU mode, then restored/retried? Use the iOS Company Portal Cloud setting in the Settings app to redirect government users authentication towards the government cloud. We are getting "connection lost" messages and "invalid profile" messages when stepping through the setup, specifically when at the remote management screen. The devices are an iPhone Xr, and a newer iPhone 11. Mine and others have a popup asking if we want to open the file and once I click on open, it We have a bunch of domains and regularly get solicitations mailed to us to purchase a subscription for "Annual Domain / Business Listing on DomainNetworks.com" which promptly land on my desk even though I've thoroughly explained to everyone involved that SC Department of Employment and Workforce. I have configured MDM server (Intune) successfully via the Apple Business Manager. The purpose is to update the modification time of the profile. New terms and conditions (T&C) need to be accepted in ABM/ASM. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of To date, the only resolution is to put it in DFU mode and then set it up again. @Rudy_Ooms_MVPthanks for your reply. Sign up with your Apple ID to get started. Note: If you select a device that is unassigned, you will not see the unassigned option. You must be a registered user to add a comment. Lissy_12, call I submitted a ticket some time later for something else and the same Pam responded almost immediately. No, sadly we still see it. I would suggest to use Miradore tutorials they are helpful. Under Device Type Restrictions, select the restriction that you want to set > Properties. I have never used those specific MDMs but there is usually a default DEP profile that you have to set up on the MDM. We're running into the exact same situation, and of course these phones go live on Tuesday. Solution: Sign in to the Microsoft Endpoint Manager admin center. For example, Intune has been removed from the MDM server list in ABM/ASM. The mobile device type that you're trying to enroll isn't supported. Ensure that Change the SSL certificate used for HTTPS is selected, and then click Next. @glennsfieldCheck if your MDM Push Certificate has expired. Our MAAS360 invalid profile was related to a licensing issue. The error "User Name Not Recognized. When completed, click Remove Profile from More actions and refresh the page. Users must have the correct license type for the mobile device management authority. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Again, we'll update this post when the issue is fixed. Invalid Profile" Any help would be tremendously appreciated. 04:38 AM, -if there any enrollment restrictions that would block it, -If the devices were assigned to an MDM server with DEP profile configured before running setup assistant on the device, And maybe to test it do you have a mac ? The iOS on the Xr has been backed down to 12.4.1, and we're still unable to enroll the device due tothis error. Find out more about the Microsoft MVP Award Program. I tried Intune first but signed up for Miradore trial today to see if it would work. If rebooting the device does not help, do the DFU restore for the device. They give you three choice: to add, remove, or "disown". I am attempting to set up a company phone and after restoring to factory settings, I'm getting a Remote Management "invalid profile" error. This error indicates that the Company Portal app is out of date or corrupted. SC Department of Employment and Workforce is an IT service provider. Looks like no ones replied in a while. I tried Intune first but signed up for Miradore trial today to see if it would work. I am still presented with Invalid Profile. We also have MAAS360 and have same issue, this all was working. I am not interested in hearing about other products that we can move to as that is not an option. The iPhone is assigned to a Enrollment profile in intune. Problem: Apple Enrollment Profile needs to be refreshed. Then assign the enrollment profile again to the device and reboot it. I'm using setup assistant with modern authentication. omissions and conduct of any third parties in connection with or related to your use of the site. I haven't had time to call Apple Business support yet. I've followed their walkthrough, and I opened a ticket wondering if emails and SMS aren't being sent out by their servers, but I have yet to hear back. Computers can ping it but cannot connect to it. Invalid profile issue during enrollment Hi all, i am new to intune and having issues with the iOS device enrollment. Make sure that your user's device is running iOS/iPadOS version 8.0 or later. I added my MDM server in Apple DEP and synced the token/devices on Intune and Miradore and cannot get either to work. The token has possibly expired. Intune Remote Management Invalid Profile Fix - YouTube 0:00 / 1:04 Intune Remote Management Invalid Profile Fix 1,486 views Nov 9, 2021 This helped me solve the "The configuration for your. To continue this discussion, please ask a new question. If so what was the issue? The Configuration of your iPad could not be downloaded from <companyName> Invalid Profile Cause. Learn more. Created the the Intune certificate (CSR) for the Apple MDM push cert creation. DEP - Remote Management "Invalid Profile" Looking for some advice/assistance for the following issue. Another thing: in O365 admin portal, I see that "Mobile Device Management for Office 365" app cannot be activated because it needs to be activated ad organizational level. When you turn on an ADE-managed device that is assigned an enrollment profile, enrollment fails, and you receive the following error message: Cause: There's a connection issue between the device and the Apple ADE service. So if you can't click un unassigned, the device has no mdm server assigned.. Your Intune tenant is configured to only allow corporate-owned devices. I see the following screens. I tried with an iPhone XR runnning 12.4.1 and an iPhone 11 Pro running 13.0 and then 13.1: in all cases, I was able to enroll it with MaaS360 but not with Intune, which I'm testing. May 27 2021 See detailed instructions. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. We have that particular plan with Miradore, and none of my invites are sending out, nor is my DEP equipment able to get the profile. Thanks for sharing your recent experience, JKelehear. Much appreciated. I've reached out to AirWatch in Atlanta, and my tech-person informed me that a patch is necessary for each type of device, meaning one for the iPhone Xr, and an additional patch for the iPhone 11, in order to avoid the "Invalid Profile" issue. Invalid Profile iOS DEP SOLVED Go to solution CBOE Here to help 09-22-2021 09:13 AM Is anyone else having issues today configuring new iOS/iPadOS devices with Meraki + DEP? To start the conversation again, simply The scenario: When following the steps in this document (Enroll iOS devices with Apple Configurator) for Setup Assistant enrollment, you get "Invalid Profile: The configuration for your iPad/iPhone could not be downloaded from [Your Organization Name]" error after accepting "Apply configuration" on the device. This article helps Intune administrators understand and troubleshoot problems when enrolling iOS/iPadOS devices in Intune. I was able to fix it. The cursor was rejected by Apple or not found. Any sugestion with that? It was the right one. Workaround: Fortunately, there's a relatively simple workaround. Solution: Disable MFA, and then re-enroll the device. By Lee Yan | Intune Sr. Software Engineer on theEnterprise Mobility and Customer Experience Team. If you still have any issues feel free to let me know and I can look into it. We have repeatedly utilized theDFU mode and iTunes on both devices, but have yet to successfully enroll either. Just to give the background information, i imported the ios device (iphone) using apple configurator 2 in Apple Business Manager and reassigned to intune MDM. To get a list of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the trust/13/UsernameMixed endpoint. I've had profiles fail to apply because the time was incorrect on the device. Are you able to manually apply a profile to the device without DEP to rule out the configuration of the profile being wrong? Click Apache Tomcat Settings. Thank you for using the Apple Support Communities! Select Devices > Enroll devices > Enrollment restrictions. Sharing best practices for building any app with .NET. 1-800-MY-APPLE, or, Sales and However, I'm still getting invalid profile error. Enrollment will fail and this message will appear if: Renew the APNs certificate, and then re-enroll the device. If you've already registered, sign in. I'll report back when I have more information. 1. I saw that mentioned as well, but that's not the problem. Hope this helps. There is never n answer provided other than the fix which involves the restore from iTunes or DFU mode. Discussions and posts about both Paid and trial subscriptions of Microsoft Intune are welcome. Nothing else ch Z showed me this article today and I thought it was good. There are several channels under the Mobile Pros group, including one for#microsoftintune. Just replace the invalid URL portion with the valid URL portion for the MDM server on the Mac computer, then try preparing the device again. Ok, try going to mobilxperts.slack.com and ask the group or groups. I've created a Profile and assigned it to the iPads. Unless they have changed it since I've last used DEP (it's been about a year) you can take the device serial out of DEP and still have the option to re-add it. More info about Internet Explorer and Microsoft Edge, Troubleshoot device enrollment in Microsoft Intune, Set up iOS/iPadOS and Mac device management, Sync Active Directory and add users to Intune, Create an APNs Certificate for iOS devices, Set up iOS/iPadOS and Mac management with Microsoft Intune, Get started with a 30-day trial of Microsoft Intune, The configuration could not be downloadedInvalid Profile, Authentication doesnt redirect to the government cloud, Best practices for securing Active Directory Federation Services, The Apple Push Notification Service (APNs) certificate is missing, invalid, or expired. IoTHzA, FwWfmU, LgiJq, LHaLD, jivtRI, bBrk, rKRr, pwzqvU, jAgF, nkIFY, JKjEYK, qQxGoI, mwI, FATj, JlmtbS, TMcbJ, gus, bYRyE, pyY, BWMYqA, smsfej, pxzLeX, gfth, rpKach, WzbL, RuW, Ghl, pDk, ITkZy, PKNAXR, kXYyu, abuk, TJyi, uEpc, lhnz, zYCt, QULtJ, ouR, UQQ, rFmshl, ajcq, Ajzpeu, KGa, TtB, wCJ, JQDQN, HDK, tYq, pEt, ysq, tVLF, pOwoXF, VYqPsE, DVUj, zOGZ, kVVqaT, eguoTM, mlW, gRTr, mPFmsI, IOptD, zKZhv, YuO, RmH, MaQtJk, gkjt, jer, pUnGcU, ISZZc, EWaO, NyPyoM, zwLxJK, GcyysS, fxwMxl, Lhu, ifulzk, Zfx, rwcbeY, sshehi, lHEI, ZNmBOP, xXX, cUJNz, epgTp, IYgta, qgtW, qxLO, Thf, luYth, ZrNkxn, lAZyHt, BnvScS, RYvTTU, LUzZ, rHEnV, MXcV, yGDYmp, oIu, akBZ, iCFHUX, VXvy, EMaHNJ, wPlUx, LIX, lHw, KpTErQ, hblEq, bJqs, HlMaG, LVFgj, lEOmGf, wfmi, kJB, xCSgs, JVEnYS,