Remotely access and support any device, anywhere, any time. We will re-enable the IT Glue integration (and others) once we officially confirm that there is no vulnerability or threat through third-party validation or through our own due diligence to confirm there is no risk to our partners as it relates to this incident. As mentioned yesterday, we released a patch for Manage versio. However, if you are scheduling a script on multiple computers, it is recommended to use the group's Scheduled Scripts tab. List, retrieve, exclude, update, and delete exploits and related mitigations. 2021.2 and 2021.3 that will safely re-enable the Global Search capability once installed. When adding multiple parameters, parameters must be separated by a pipe (|) symbol (e.g.,variablename=value|variablename2=value2|variablename3=value3). Then navigate to that member > API Keys and delete the API Key for that integration. Displays neither a UI nor prompts. Please note that there are additionalIoCsthat we are currently unable to share. You can report both a non-active security incident, report a security vulnerability, or call our Partner InfoSec Hotline at 1-888-WISE911. ConnectWise Control willofferfreetemporarySTANDARD supportlicensing available to partners affected by this incident and who do not haveacurrent Controlaccount. Also,as weare concludingourinvestigation into the Fortinet vulnerabilitythatwe previously reported, the majority of ourStratoZenenvironment was back online this morning, but it is fully online as of tonight. 1. Required permissions for ticketing is dependent on the location that tickets are being accessed from. Monitor and manage your client's networks the way you want - hands-on, automated or both. It's important to note that although some integrations may not be directly compatible with Java or Log4j,the integrations can still call out to a service that is. In addition,we are providingan update via email to our Perch partners regarding the new vulnerability. Save. Efficiently run your TSP business with integrated front and back office solutions. Link the GPO Options. Alternatively, you canadd a domain useraccount to the Local Administratorsgroup on the servers and workstations you want to deploy to. To enter exclusions, select the Enable checkbox and enter the Start and End Times of when the script should not run. Multi-factor authentication is required for all access, privileged or otherwise. Features include: Automated endpoint deployment to ConnectWise Automate groups Creation and assignment of ESET policies to ConnectWise Automate groups Everything you need to know - from our experts. Transparency on all sides benefits our community. If vulnerable files are found, a ticket will be created for the system with the list of potentially vulnerable files. Creates a complete local copy of the bundle in the directory. The Solution adds a new Script log4j Windows Vulnerability Check located in the Maintenance > Patching folder. All partners:Your security remains our top priority. Out of an abundance of caution, while we engage with our partners on this review, we have taken the following steps: One cloud service, Perch, had third-partycomponentsthat werepotentially vulnerable and were remediated immediately. We have temporarily disabled all on-prem and cloud Kaseyaand IT. To ensure you have had time to prepare, we will re-enable this tomorrow, July 16 at 10am ET. Our beta testing (both internal and with partners) in the 30 days prior did not expose this configuration issue. As soon asthe fixhas been testedsuccessfully,we will release it to all Manageon-premisepartners through a patch. On the Computers tab, right-click the name of a computer, and then click Open. Throughout the Log4j incident, our teams have been consistently working to ensure ongoing protection for all ConnectWise partners, products and services. .NET Framework 4.5.2 (minimum)is an additional requirement for agents with the. For information on the legacy Web Control Center, refer to Web Control Center End of Life Notice. No new threats have been identified by ConnectWise at this time beyond what was previously reported (included below for your convenience). Once servers or workstations have been rebooted the agent is deployed on startup. This will enable impacted partners to maintain connectivity with their client machines during these turbulent times. All the command lines and Qscripts Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. Agent time is equivalent todeselecting the Disable Timezone Compensation checkbox. Our team isactively preparing another patch for partners with versions 2020.4 and 2021.1 and we will provide another update when it is available. Click Automation > Scripts > View Scripts. Remote Control Remotely access and support any device, anywhere, any time. Upon learning of the attack, ConnectWise executed animmediate tacticalresponse to minimize any potential associated risks to our Partners. Cameron, the Senior Technician, has a specific antivirus solution that a client would like run on their computers. Efficiently run your TSP business with integrated front and back office solutions. Suppresses any attempts to restart. Within ConnectWise Automate (CWA), there are settings in which you can interrogate the local workstation or server for program location, definition location, update command, etc. Scheduled scripts can be disabled so they are temporarily stopped from running. For more information and details on how to setup/configure SPF/DKIM/DMARC, there are several good resources available including the following: SPF: https://www.proofpoint.com/us/threat-reference/spf, DKIM: https://www.proofpoint.com/us/threat-reference/dkim, DMARC: https://www.proofpoint.com/us/threat-reference/dmarc. We will provide our next update tomorrow morning ET. as a precautionary step until more information is available. Disabled by default. Scripts> Read and Schedule Scripts at the clientlevel *depending on the script, may alsoneed additional script level permissions. We have no new issues to reportat this time. Before clicking, make sure content reflects: If you have questions, suspect you received a phishing attempt, or need to report a security or privacy incident, please visit our ConnectWise Trust Center. Maintenance scripts can only be edited in the Scheduled Client Scripts screen of the Dashboard. The third-party application vendor has full knowledge of how their software works and is in the best position to give recommendations on what needs to be excluded for it to work correctly alongside any anti-virus product. Scripts can be scheduled on clients, locations, individual computers or on a group of computers and can be run one-time or re-occurring. As previously communicated, our teamdiscovered last week thatManageon-premiseGlobal Search capabilityhada third-party component that is impacted by theLog4jvulnerability. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, How to Set Up an RSS Feed in Microsoft Outlook 2019, https://www.proofpoint.com/us/threat-reference/spf, https://www.proofpoint.com/us/threat-reference/dkim, https://www.proofpoint.com/us/threat-reference/dmarc, https://www.connectwise.com/resources/a-new-new-new-new-log4j-vulnerability, https://docs.connectwise.com/ConnectWise_Unified_Product/Supportability_and_Vulnerability_Statements_for_ConnectWise_Unified_Product/How_to_Disable_the_ConnectWise_Global_Search, https://docs.connectwise.com/ConnectWise_Business_Knowledge/300/How_to_Disable_the_ConnectWise_Global_Search, Kaseya VSA is experiencing aREvilransomwareattack, We reconfigured the virtual community toafter authenticationconsume only basic information about. Open the System Dashboard > Config > Configurations > Properties. Weengagedwith Kaseya to ensure our concerns are not only heard but addressed, and currently the third-party validation provided confirms VSAs exposure but did not indicate any analysis had been done for IT Glue or other Kaseya solutions. The search will display at the root level of the Searches node on the navigation tree. The AutomateMonitoring Service has been installed successfully. The legitimate click here link references the aforementioned security alert checklist that exists as a knowledge base article on our site. ConnectWise Command and RMM teams have provisioned a new capability within both products that help partners automatically detect any potential Log4j vulnerabilities. Read through the documentation before installing or using the service. and communications to help our partners make this transition. On the agent designated as the Network Probe, verify the account running the LTSVC service. If you need to schedule a script on multiple computers, it is recommended to apply the script to a group. In the top menu, click Automation ( ), and then click the Extra Data Fields tile. You can see an example parameter in the _System Automation >System Automation > Pause Internal Monitors script. Go to Configuration > Detections Management > Exclusions, and then go to the Sensor Visibility Exclusions tab. This prevents you from having to delete a script and rescheduling it at a later date. Log in or create a user account to rate this page. Access to these environmentsissubject to rigorous identity and access management controls. SPF, DKIM, and DMARC provide a layer of protection against this by working in tandem to authenticate email and helping to ensure that the sender REALLY is who they say they are. Access agent files and directories And it's official that over 20,000 of the technology firm's customers were impacted by the attack which took place through an automated vulnerability. To schedule a script on a client, location, or individual computer: Group scripts can be applied to a group and then scheduledin various places throughout Connectwise Automate. Foresite Managed Security Services. All Kaseya exclusions removed from all productionSentinelOneconsoles. We welcome working with you to resolve the issue promptly. Increase shareholder value and profitability. OurConnectWise Command and RMM teams have provisioned a new capability within both products that help partners automatically detect any potential Log4j vulnerabilities. Know how to disable the integration - or any integration - within your admin interface if you are still not comfortable with the integration being active. Our team isactively preparing another patch for partners with versions 2020.4 and 2021.1 and we will provide another update when it is available. By default, the UI and all prompts are displayed. Scripts can also be disabled to prevent them from running until you are ready to run them again. After the expiration date is reached, the script will not run again until it is scheduled again. Available options are: Once, Minute, Hourly, Daily, Weekly and Monthly. Shortly after the attack, Kaseya hired Mandiant, whoseforensicsreport confirmed the attackon VSA. This will disable all integrations using those credentials. If the computer is removed from the group, then the script will stop running. Also, our ConnectWise Cyber Research Unit(CRU) has provided details around the new version, and partners can review the available content here: https://www.connectwise.com/resources/a-new-new-new-new-log4j-vulnerability. Once the patch is installed, Global Search capability will be re-enabled. Highlight the script schedule(s) to delete and then right-click and select. Cloud infrastructure is protected using advanced endpoint detection and response capabilities. Enter your email address to receive updates from ConnectWise. A new patch that will safely re-enable the Global Search capability for Manage is now available for all Manageon-premisepartners on versions 2021.2 and 2021.3. Moving forward, we are incorporating this new information into our work to ensure ongoing protection for all our partners, products and services. Note: The legacy Web Control Center has been retired for use by technicians. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Monitor and manage security risk for SaaS apps, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. Deep, explanatory content about topics like deduplication, auxiliary copy, and networking. The Manual AV Scan script performs updates and antimalware scans on Windows machines. Compare ConnectWise Automate vs. F-Secure Anti-Virus vs. Intruder vs. PracticeProtect using this comparison chart. We will provide anotherupdate tomorrow. GOTO INSTALL, :INSTALL Monitor and manage your client's networks the way you want - hands-on, automated or both. Tom Greco,Chief Information Security Office,ConnectWise. Beyond the tactical response, we understand that our Partners may have heightened concerns regarding ConnectWise security as a key vendor supporting your businesses. forinformation regardinghow we secure our environments,request/view our SOC2 and SOC3 reports,sign up to receive our security bulletins,and more. Compare ConnectWise Automate vs. F-Secure Anti-Virus vs. NTFS Permissions Auditor using this comparison chart. All technicians should be using the new Web Control Center. We understand thebusinessimpact of this disabled integrationand want to assure you that our top priority is always to ensure the security of our products and systems to protect you and our partner community from cybercrime. Please stay tuned for another updatethis week which will include steps to install the patch. Description This article provides information on configuring AV Defender exclusions When planning system scans, exclusions should be added to folders, processes, and paths for programs that you do not want to be scanned You can configure AV Defender to exclude folders, files, and file types from the On Access, On Demand, or Scheduled scans. In order toimproveyourserver performance whileour third-party threat intelligence and forensics partners continue towork to remediate any issues,we recommend partners complete these updated instructionsin this documentation:https://docs.connectwise.com/ConnectWise_Unified_Product/Supportability_and_Vulnerability_Statements_for_ConnectWise_Unified_Product/How_to_Disable_the_ConnectWise_Global_Search. While I have outlined a few specifics on our security controls below, I also want to invite you to review our newly refreshed and redesignedTrust Centerwebsite, which will be the mostcurrentsource of information about our security practices, SOC2 reports and additional security, compliance, and privacy resources. To subject our code to even more scrutiny, we have implemented Bug Bounty and Vulnerability Disclosure Programs as well viaHackerOne. Mandatory Multi-factor Authentication (MFA), agent-based products have mandatory MFA. Partners may now download the new solution by following the steps below: For ConnectWise Command & ConnectWise RMM Partners. Default settings now limit directory search fields to first name and last name. Our primary goal is to provide robust, secure products and services to our partners. Wesee no indication ofsimilarattacks,compromises,or suspicious activity associated with ConnectWise products and services. In Edit sensor visibility exclusion, select the host groups that the exclusion will apply to, or select all hosts. Our primary goal is to provide robust, secure products and services to our partners. It also houses our security bulletins, whichare now searchable with a variety of filtering options. 1. agent.exe: 561cffbaba71a6e8cc1cdceda990ead4 (MD5), 2. agent.exe (encrypt payload): SHA15162f14d75e96edb914d1756349d6e11583db0b0, 3. mpsvc.dll(sideloaded encryption payload): SHA1 656c4d285ea518d90c1b669b79af475db31e30b1, 4. After the GPOhas been created, it must be linked to the relevant Organizational Unit(s) (OUs) for the policy to take effect. Open your internet browser and log in to your. Enabled by default. Available options are:Once, Minute, Hourly, Daily, Weekly and Monthly. Once the patch is installed, Global Search capability will be re-enabled. Although this information can easily be obtained via other platforms (like LinkedIn), it raised understandable partner concern. Technical expertise and personalized support to scale your staff. Check out and compare more Network Security products Do not implement with administrative level permissions. How does ConnectWise view and address these threats? Partners can once again use these features. We welcome working with you to resolve the issue promptly. CIS-CAT Pro Assessor v4. Below are the followingactionswearetakingto ensure the security of our products and systems: 1. all products will beeliminatedby the end of Q3,2021. : All products are SOC2 Type 2 certified and are re-certified every six months. List, retrieve, add/update/delete allowed items, blocked items, and scan exclusions. OurDevelopment Team has reviewed the update and is currently testing the script. It may be a good idea to also cycle all of the API Keys to ensure there are not unused Keys still active and old keys have not been shared with anyone. Of note, Control does send legitimate New Login Alerts via email as shown in this screenshot. As you know, we temporarily disabled integrations between Kaseya MSPAssist and ConnectWise following the recent ransomware attack on Kaseya,a number ofits partners, andalarge numberofend clients. We appreciate your patience as our teams continue their work to investigate and remediateany issues caused bythe Log4jvulnerability. Member directory is on for registered partner member viewing to help deliver the experience TSPs expect when joining a virtual community. Monitor, troubleshoot and backup customer endpoints and data. +1 to the marketplace, you should make sure that's up to date first. Create and Edit Scheduled Client (Global)Scripts in the Control Center, Create a Simple One-Click Script in the Control Center, Schedule Script by Client, Location, or Computer, Exclude Group Members from a Group Scheduled Script, Using Extra Data Fields with Group Scripts, Access Scheduled Scripts from the Scheduled Scripts Node, Enable Script Schedule from Scheduled Script node, Disable Script Schedule from Scheduled Script node, Schedule Scripts from Computer, Client or Group node. For example, the above search example will retrieve all machines that do not have an OSsimilar to 'server' that belong to the client XYZComputers. Beyond monitoring, the next step toward improved reactive and proactive response times is alerting. This option is used by default on all scripts scheduled to run once. ConnectWise, a Florida based Business Software provider is reported to have become a victim of a ransomware attack. This allows you to quickly turn managed services off for a client, if necessary. The following list of permissions is for accessing tickets and corresponding ticket options from the Tickets screen. We will continue to provide updates and information as necessary. 2022 ConnectWise, LLC. For example, if you want to run the script three times, enter three. Indicates that a script is scheduled based on the agent time zone. If the script is an offline computer script, the, Disabled by default. To minimize service interruption, we have established data backup and disaster recovery capabilities within all cloud environments. We immediately providedpartners withproceduresto terminate this service to reduce any potential security risk until a patch is deployed. Click Add > Browse. As always, if youever notice anything that you suspect may be malicious or fraudulent activity within our products, please report them immediately to our InfoSec team atsecurity@connectwise.com. As a precautionary measure, we have temporarily put the site in maintenance mode while we continue our investigation. Today, ConnectWiseControl supports IP restrictions. Although a common community feature, partners also expressed concern that a registered partner community member could conduct a search by "company name". This is not meant to be an exhaustive view of our efforts in security, but rather to provide some insight into key controls. Directory search was working as intended in most cases, but a configuration issue was allowing non-registered partners to be returned in a search. We will update partners shortly. Enter your email address to receive updates from ConnectWise. 5414. We will continue to provide you withregularupdates. It can manage patches and updates across thousands of computers. 2. We remediated this issue within hours but took the site down pending a full review in accordance with our InfoSec policy. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. Monitor and manage your client's networks the way you want - hands-on, automated or both. To schedule a script on a group, double-click on the group, select Computers >Scheduled Scripts,and then select the appropriate script. Support end users, regardless of where they are, with ConnectWise Control. The software maker, based in Tampa, Fla., which specializes in remote access software for managed service providers (MSPs . We also use it for customized monitoring and alerting on workstations and servers. How does ConnectWise view and address these threats? The top three of ConnectWise Automate's competitors in the Anti-Virus category are Sophos with 21.51%, McAfee Cloud Security with 20.20%, Kaspersky with 15.22% market share. All rights reserved. These provide third-party attestations that our security controls are designed properly and are operating effectively. We remediated this issue but shut the web site down in an abundance of caution so we could conduct a full assessment in compliance with our InfoSec protocols. A sample of this phishing email is shown in the screenshot below and contains a click here link to a malicious site. Heres what we did: As a courtesy, we are notifying the 18 individuals mentioned above and are reaching out to the 15 partners who conducted searches to gain their assurance this information will not be used beyond community networking. We let Kaseya know that once an accredited third-party confirmed the IT Glue environment was notimpacted by the VSA incident,we would re-enable that integration. Maintenance scripts can only be edited in the Scheduled Client Scripts screen of the Dashboard. Know more. Enter the desired search criteria. Our Security Operations Center (SOC) team has and will continue to carefully monitor the situation. As always, if you need to report an incident or vulnerability within our products, you can also do that through our Trust Centeror by contactingsecurity@connectwise.com. In the Script editor window enter applicable script parameters and click Create. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. In addition to SOC2 certification, ConnectWise is also actively pursuing NIST 800-171and CMMC compliance. Technical expertise and personalized support to scale your staff. Partners will then be able to installthe patchthrough their Updater. All rights reserved. The Agent time and Server time checkboxes replace the Disable Timezone Compensation checkbox. All rights reserved. Compare ConnectWise Automate vs. F-Secure Anti-Virus vs. Malwarebytes using this comparison chart. TheseIoCsare being used to hunt for true positive correlations. Eliminate shared admin passwords and protect customers from security threats. I encourage you to look at the other pages on our. Beyond the tactical response, we understand that our Partners may have heightened concerns regarding ConnectWise security as a key vendor supporting your businesses. TheCRU has deployed a new event notification in Perch andStratoZento alert for any activity around knownIoCsfrom this attack. Today,a patch wasreleasedforManage versions2020.4 and 2021.1that willsafelyre-enable Global Search. We also recommend reviewing the Control security guide and best practices for further securing your instance,as well as verifying that links, your account ID, and your domain are accurate. Softrade was established in 1989. Select the frequency in which to run the selected script. We encourage our partners to stay vigilant in looking for clues to avoid mistakenly clicking on nefarious content. All products are subject to multiple security assessments including automated testing in the delivery pipeline, internal red-teaming, external penetration tests, and Bug Bounty. After the third run, the script will not run again until it is scheduled again. White-listing ConnectWise Control In case your antivirus blocks ConnectWise Control, you can try adding exceptions for the following files and directories. On the left, click Infrascale. Advanced quote and proposal automation to streamline your quoting. In addition, we have, temporarily removed any exclusions related to the Kaseya agent, and blacklisted the IOCs related to what is currently known of the attack based on our work within the MSP cyber community, The ConnectWise Cyber Research Unit(CRU). This documentation introduces the main features of the service and/or provides installation instructions for a production environment. This should be used to temporarily suspend the script's normal run schedule. We have improved our secure-by-design efforts including enhanced developer training, updated application security standards, and expanded threat modeling. As most are now aware, a massive ransomware attack perpetrated via Kaseya VSA has impactedseveralTechnology Service Providers (TSPs)and their clients. Doing everything we can to protect you and your customers remains our highest priority. We also acknowledge that no technology is perfect, and ConnectWise believes that working with skilled security researchers and partners across the globe is crucial in identifying weaknesses in any technology. I encourage you to look at the other pages on ourTrust Centerforinformation regardinghow we secure our environments,request/view our SOC2 and SOC3 reports,sign up to receive our security bulletins,and more. To enter exclusions, select the Enable checkbox and enter the Start and End Times of when the script should not run. We understand partners may be concerned about the impact of this new vulnerability, however. is monitoring threat activity from obtained malware samples. Cyberthreats are ever present and evolving, and we are committed to not only delivering best practices within our products, but also keeping you up to date on our progress and resources. Allows you to set the priority in which the script will run compared with other scripts. These machines must belong to a client mapped to GravityZone. NOTE: LabTech documentation doesn't contain the same amount of exclusions. If you are concerned that you may have been compromised, please follow the steps in this security alert checklist. Hours : Monday to Friday 8:30 am til 5:30 pm excluding public holidays. As always, we urge our partners to prepare for managing their own risk with this and any integration with the following: Additionally,cybersecurity updates,resources,and information can always be here found onourTrust Centerandatwww.connectwise.com/rapidresponse. OhPhish. Engineered for the ConnectWise Automate user, Direct Endpoint Management offers a server-free solution that connects ESET endpoints with the ConnectWise Automate Control Center. Additionally, our cloud environments are hosted with world-class providers who possess multiple security certifications including SOC2 Type 2. We released aSecurity Advisoryon our Trust Siteandvia email onFriday eveningoutliningthese actions. Navigate to thefolder where you want to save it. Monitor and manage your client's networks the way you want - hands-on, automated or both. Logs to a specific file. Still uncertain? After reviewing thestatement provided byMandiantand performing our own risk assessment, wehavedeterminedthat wewill re-enabletheIT Glue integration into ConnectWise Manage and Automate. 2. This is done by creating a search that excludes the member(s). As of today,December21,we are pleased to share thatSOLR has finished publishing an updated fix. Once selected, the. As always, if you need to report an incident or vulnerability within our products, you can also do that through our Trust Centeror by contacting. Symantec has experienced blocks on the produkey.exe and prodkey64.exe files and have added these to the exclusions list. Navigate to the script to run. Registered members may proactively change the privacy settings associated with their user profile to control the level of information that is shared with approved contacts or other members. The security of our partners andtheir clientsisof critical importance tousand we invite you to contact my team at. Increase shareholder value and profitability. Micro Focus. ConnectWise Automate now distributes the epsermm.exe file to Windows machines only when required instead of targeting the entire inventory. Further,in light ofSolarWinds and this most recent incident,the possibility of supply chain attacks or exploitation of zero-day vulnerabilities is likely toppingyourlistof concerns. 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